Looking for a job

Jeice Cruz

@jeicecruz

Amazon and e-commerce operations expert at Merkato LLC who improved Amazon PPC ROI and reduced routine task time by 20%.

Philippines

Message

At Merkato LLC, I led Amazon and Shopify operations and optimized PPC campaigns through keyword and bid refinement. I also resolved ASIN suppressions, listing issues, and compliance cases.

At Merkato LLC, I improved workflows that reduced routine operational task time by 20%, while providing performance insights for client and stakeholder meetings.

At CG Trade Group, I improved order fulfillment accuracy by 15% through logistics process audits. I also led hiring, training, and workforce forecasting.

Earlier, I supported customers and order operations at Wicked Lasers, coordinated export transactions at AK Autoparts Korean Co., Ltd., and verified sales transactions at Megacall, Inc.

Experience

Work history, roles, and key accomplishments

Operations Team Lead – Amazon & E-Commerce

Merkato LLC

Jan 2020 - Jan 2025 (5 years)

Led Amazon and Shopify operations, consistently meeting performance KPIs. Optimized Amazon PPC campaigns, resolved complex ASIN suppressions, and reduced routine operational task time by 20% through workflow improvements.

Logistics Department Head

CG Trade Group

Jan 2016 - Jan 2020 (4 years)

Improved order fulfillment accuracy by 15% through logistics process audits. Led hiring, training, and workforce forecasting, and delivered executive reports and cross-department KPI alignment.

Logistics Process Audits Hiring Training Workforce Forecasting Executive Reporting KPI Alignment

Customer Service Support Specialist

Wicked Lasers

Jan 2007 - Jan 2016 (9 years)

Managed customer inquiries, urgent order issues, and RMA processing. Supervised ticket administration and agent performance tracking, and coordinated with carriers and warehouses to resolve shipping challenges.

Customer Service RMA Processing Ticket Management Performance Monitoring Carrier Coordination Warehouse Coordination Reporting

Foreign Market Export Manager

AK Autoparts Korean Co., Ltd.

Jan 2006 - Jan 2007 (1 year)

Liaised with European buyers, ensuring smooth transactions and shipment clearance. Coordinated with Korean HQ for documentation and payment reporting.

Export Management Buyer Liaison Customs Clearance Documentation Payment Reporting