almeizer83 User
@jeffreyong
Project Team Lead with 14 years guiding end-to-end IT delivery, Agile workflows, and stakeholder-aligned requirements.
SingaporeWhat I'm looking for
I’m a Project Team Lead with 14 years at Times Software Pte LTD, leading end-to-end IT project lifecycle from initiation and requirements gathering through system design, UAT, impact analysis, and project closing.
I leverage Agile methodologies to streamline delivery—facilitating daily stand-ups and retrospectives to remove bottlenecks and sustain continuous improvement. I’m trusted to produce functional documentation, UAT scripting, user guides, and training materials that keep teams aligned.
Across government and industry projects—including Ministry of Education—I manage project and incident management to ensure issues are resolved within SLA, with monthly performance reviews and audit activities that comply with government standards. I also partner with sales during pre-sales to run gap analyses and tailor solution proposals to business needs.
I bring proven problem-solving, analytical and communication strengths, and I actively contribute to organizational standards through PMO committee work, mentoring, and induction programs to onboard new team members and maintain quality delivery.
Experience
Work history, roles, and key accomplishments
Project Team Lead
Times Software Pte Ltd
Jan 2016 - Present (10 years 3 months)
Led end-to-end IT project lifecycles, including requirements gathering, system design, UAT scripting, functional documentation, and project closing. Applied Agile practices (stand-ups, retrospectives) and managed project/incident delivery and SLA-based issue resolution for government stakeholders.
Senior Project Consultant
Times Software Pte Ltd
Jan 2013 - Dec 2015 (2 years 11 months)
Owned end-to-end project planning, defining scope, milestones, deliverables, and resource requirements with stakeholders. Facilitated client workshops, created project charters/timelines/budgets, and managed stakeholder communications and change impacts across the project lifecycle.
Support Executive
Times Software Pte Ltd
Aug 2011 - Dec 2012 (1 year 4 months)
Troubleshot customer issues by identifying root causes and providing step-by-step resolutions. Documented interactions and follow-ups in the CRM system and proactively managed pending tickets until full resolution.
Education
Degrees, certifications, and relevant coursework
Multimedia University
Bachelor in IT (Hons), Software Engineering
Earned a Bachelor in IT (Hons) with a focus on Software Engineering from Multimedia University in Cyberjaya, Selangor.
Project Management Institute (PMI)
CAPM (Certified Associate in Project Management), Project Management
Earned the PMI CAPM (Certified Associate in Project Management) credential.
Availability
Location
SingaporeAuthorized to work in
Job categories
Skills
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