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Jeff Graham

@jeffgraham

IT technician specializing in AV systems, Linux and Windows support, and clear end-user technical guidance.

United States
Message

What I'm looking for

I’m seeking hands-on technical roles supporting AV, endpoints, or embedded systems where I can diagnose issues, document solutions, mentor users, and contribute to deployment projects.

I am an IT technician and support specialist with hands-on experience deploying and maintaining AV systems, Linux and Windows endpoints, and networked devices in campus and home-user environments. I have led classroom technology and AV mediation projects, planned Q-SYS and Dante deployments, managed procurement lifecycles, and provided direct technical support to faculty and staff.

I excel at diagnosing issues, reproducing problems, executing QA tests, and producing clear documentation while guiding non-technical users through solutions. My background includes tier 1–2 technical support for audio and lighting systems, embedded Linux kernel work on Raspberry Pi for platform evaluation, and strong customer-facing skills developed in retail and support roles.

Experience

Work history, roles, and key accomplishments

EC

IT Technician

Eastern Arizona College

Jan 2024 - Jan 2025 (1 year)

Led classroom technology and AV mediation systems, planned Q-SYS and Dante deployments, and managed procurement and lifecycle of AV equipment while providing desktop and peripheral support to faculty and staff.

Verizon logoVE

Retail Sales Associate

Verizon

Jan 2021 - Jan 2022 (1 year)

Handled device troubleshooting, customer onboarding, and data transfers while assisting customers with mobile plans and resolving technical issues to improve customer satisfaction.

Education

Degrees, certifications, and relevant coursework

TS

Thatcher High School

High School Diploma, High School Diploma

Graduated from Thatcher High School in 2014; secondary education completed prior to beginning professional roles.

Tech stack

Software and tools used professionally

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Jeff Graham - IT Technician - Eastern Arizona College | Himalayas