Jeff Graham
@jeffgraham
IT technician specializing in AV systems, Linux and Windows support, and clear end-user technical guidance.
United StatesWhat I'm looking for
I am an IT technician and support specialist with hands-on experience deploying and maintaining AV systems, Linux and Windows endpoints, and networked devices in campus and home-user environments. I have led classroom technology and AV mediation projects, planned Q-SYS and Dante deployments, managed procurement lifecycles, and provided direct technical support to faculty and staff.
I excel at diagnosing issues, reproducing problems, executing QA tests, and producing clear documentation while guiding non-technical users through solutions. My background includes tier 1ā2 technical support for audio and lighting systems, embedded Linux kernel work on Raspberry Pi for platform evaluation, and strong customer-facing skills developed in retail and support roles.
Experience
Work history, roles, and key accomplishments
IT Technician
Eastern Arizona College
Jan 2024 - Jan 2025 (1 year)
Led classroom technology and AV mediation systems, planned Q-SYS and Dante deployments, and managed procurement and lifecycle of AV equipment while providing desktop and peripheral support to faculty and staff.
Technical Support Representative
E-Distributors
Jan 2023 - Jan 2024 (1 year)
Provided Tier 1ā2 support for PA speakers, mixers, audio interfaces, microphones, and DMX lighting, guiding customers through selection, setup, and troubleshooting while diagnosing signal flow and hardware configuration issues.
VERetail Sales Associate
Verizon
Jan 2021 - Jan 2022 (1 year)
Handled device troubleshooting, customer onboarding, and data transfers while assisting customers with mobile plans and resolving technical issues to improve customer satisfaction.
SYDesign Assurance Engineer
Symetrix
Jan 2020 - Dec 2020 (11 months)
Rebuilt the Linux kernel on Raspberry Pi for embedded evaluation, set up DSP test rigs using Symetrix processors, executed QA tests, reproduced issues, and documented findings for engineering review.
Education
Degrees, certifications, and relevant coursework
Thatcher High School
High School Diploma, High School Diploma
Graduated from Thatcher High School in 2014; secondary education completed prior to beginning professional roles.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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