Anthony Bell

Troubleshoot customer AV issues and serve as an escalation point for tier 1 and tier 2 remote or onsite support. Provide daily AV system maintenance, functionality audits, and live event support while recommending service improvements.

Photographed graduations and events while assisting with event planning and setup. Configured camera settings for indoor and outdoor shooting to capture high-quality candid photos.

Owned the full video editing workflow and recommended process improvements using new technologies to increase efficiencies. Edited SEC event recordings through formatting, compression, clipping, audio and color adjustments, watermarking, lower thirds, transcoding, and coordinated closed captioning and publishing.

Performed daily conference room checks and provided hands-on meeting support for video, audio, WebEx, Polycom, and laptop/room connectivity. Troubleshot A/V issues, escalated support for junior technicians, and logged customer transactions in ServiceNow.

Ensured accurate and timely setup, operation, and breakdown of audiovisual equipment for events. Troubleshot equipment and software issues and operated multimedia and videoconferencing equipment.

Provided customer service and consistently achieved sales goals through suggestive selling and product recommendations. Managed restocking and merchandising, handled cash duties, and collaborated with team members to resolve department issues.

Earned a Master of Information Technology with a focus on Informatics in May 2022.

Completed studies at Bowie State University in December 2012.