Open to opportunities

Ricardo Hurtado

@ricardohurtado

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AV/IT technician and graphic designer delivering reliable solutions and customer-focused support.

United States

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What I'm looking for

I seek a hands-on AV/IT role where I can install and maintain systems, mentor teams, manage inventory, and apply design skills in a collaborative, growth-oriented environment.

I am an AV/IT technician and graphic designer with hands-on experience installing, testing, and maintaining AV systems for large technology companies in the Bay Area.

I ensure hardware and software readiness through routine inspections, equipment testing, and adherence to safety and low-voltage codes, while training installers on best practices and termination techniques.

My background includes inventory and logistics leadership supporting tens of thousands of users, ticketing/SLA management, and participation in large-scale global deployments that kept assets accurate and available.

I combine technical expertise (Crestron, Extron, Cisco, Poly, Logitech, Yamaha) with creativity from formal design education and Adobe Creative Cloud skills to deliver clear communication, strong customer service, and reliable technical support.

Experience

Work history, roles, and key accomplishments

Current

AV Technician - Level 3

Current

Avidex

Sep 2023 - Present (2 years 5 months)

Maintain and test AV hardware and software 24/7, ensuring system performance and compliance with low-voltage codes; train installers on installation, cable management, and termination best practices.

Crestron EXTRON Cisco Low Voltage Terminations Training Troubleshooting

AV/VC Technician

CRIOS Inc

Dec 2022 - Aug 2023 (8 months)

Performed AV/VC installations and safety inspections, conducted audio/video quality checks, and configured venue layouts and cabling for Crestron, Extron, and Cisco systems.

AV Installation Video Conferencing Crestron EXTRON Cisco Safety Compliance

Inventory Technician Tier III Lead

Astreya

Jul 2021 - Dec 2022 (1 year 5 months)

Led Tier III inventory support for 70,000+ users, managed global equipment deployments, maintained inventory accuracy using data systems, and supported SLAs via ticketing systems.

Inventory Management Ticketing Systems Data Analysis Global Logistics Customer Support SLA Management

Education

Degrees, certifications, and relevant coursework

San Jose State University

Bachelor of Arts, Graphic Design

Earned a Bachelor of Arts in Graphic Design, conferred on 05/27/2023.

De Anza College

Associate of Arts, Liberal Arts / Graphic Design

Completed general education courses and AVixa AV certifications; completed coursework in Liberal Arts and Graphic Design foundations (Dante 1–3 sequence).

Year Up (Facebook Campus, Menlo Park, CA)

Certificate (Year Up program), IT Helpdesk / Professional Training

Completed Year Up technical training and career development coursework including Intro to Excel, Advanced Excel, Business Communications, and IT Helpdesk training covering MacOS, Windows, Linux, and Computer Hardware.