Jeff Axton
@jeffaxton
Experienced SaaS sales and customer experience leader driving revenue and client retention.
What I'm looking for
I am a detail-oriented SaaS sales and customer experience leader with extensive mid-market and enterprise experience, skilled at managing complex sales cycles and building long-term client relationships. I combine consultative selling with data-driven analysis to drive renewals, expansion revenue, and measurable ROI.
At SpyFu, I owned inbound and enterprise deal cycles, developed sales-aligned use cases across industries, and implemented programs that increased customer lifetime value while reducing churn. I also coached teams on consultative techniques and represented the company at industry events to support pipeline growth.
I leverage CRM platforms, analytics, and AI-driven workflow tools to streamline processes, improve responsiveness, and inform executive-level decisions. I continually pursue professional development to stay aligned with revenue strategy, product positioning, and market trends.
Experience
Work history, roles, and key accomplishments
Customer Experience Manager
SpyFu Inc.
Jan 2020 - Jan 2025 (5 years)
Developed and presented sales-aligned, data-driven use cases to improve client adoption and ROI and utilized AI tools to streamline account workflows, improving accuracy and responsiveness.
Sales and Onboarding Manager
SpyFu Inc.
Jan 2016 - Jan 2025 (9 years)
Served as primary inbound contact for mid-market and enterprise customers, owned complex deal cycles and implemented programs that drove renewals, reduced churn, and expanded account value.
Sales Representative
SpyFu Inc.
Jan 2014 - Jan 2016 (2 years)
Managed inbound sales pipeline, closed new business, and developed demo and onboarding processes that grew revenue and established foundational full-cycle SaaS sales expertise.
Education
Degrees, certifications, and relevant coursework
Arizona State University
Bachelor of Arts, Secondary Education
Bachelor of Arts in Secondary Education completed in 2009, focused on preparing for teaching at the secondary level.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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