Jeferson Pasqualetto

Administered Adobe Workfront across multiple IBM organizations, managing user lifecycle, permissions, intake forms, automated workflows and dashboards to improve SLA tracking and onboarding consistency.

Provided technical and database support for Dell systems using MongoDB and Postman, performing incident triage, data validation and knowledge-base documentation to streamline user support.

Supported Metris platform installations and operations, improved installation procedures, managed remote support and logistics, and updated the APO knowledge base to enhance platform reliability.

Managed Azure Cloud messaging and Linux-based Universal Biller environments, migrated DB2 to Postgres, automated monitoring and maintenance tasks, and ensured compliance with vulnerability and change-control frameworks.

Supported Sprint-to-T-Mobile streaming conversion and integration pipelines, resolved data migration defects, improved data quality controls, and coordinated onshore/offshore teams during high-visibility migration events.

Delivered 24/7 production support for middleware, cloud and security platforms, managed high-severity incidents, performed log analysis and created runbooks to improve operational resilience and SLA compliance.

Pursuing an Associate's degree in Systems Analysis and Development with coursework focused on software development fundamentals and systems analysis.

Completed a technical program in Industrial Informatics covering industrial automation, PLCs, and maintenance of industrial control systems.