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Jeddy Ann Bernardo

@jeddyannbernardo

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Technical and Business Operations Analyst with a passion for growth.

Philippines

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What I'm looking for

I seek a role that fosters professional growth and values innovation.

I am Jeddy Ann A. Bernardo, a dedicated Technical and Business Operations Analyst with a strong foundation in civil engineering and a passion for technology. My journey began at Mapua Malayan Colleges Laguna, where I earned my BS in Civil Engineering, and I have since honed my skills in various technical domains, including programming and cloud systems.

During my tenure at AMDOCS Philippines Inc., I have successfully navigated complex technical challenges, leveraging my expertise in Python, SQL, and automation tools. My experience as a Technical Chat Support Representative at Conduent Business Services allowed me to develop strong communication skills and a customer-centric approach, ensuring that I can effectively address client needs while maintaining a focus on operational efficiency.

I am eager to continue my professional growth in an environment that values hard work and innovation. I thrive on challenges and am committed to enhancing my capabilities while contributing to the success of my organization.

Experience

Work history, roles, and key accomplishments

Current

Technical and Business Operations Analyst

Current

Amdocs Philippines Inc.

Jul 2022 - Present (2 years 10 months)

As a Technical and Business Operations Analyst, I was responsible for analyzing technical operations and supporting business processes. My role involved troubleshooting issues and ensuring smooth system functionality.

Linux Python SQL MySQL GitHub Confluence Postman MobaXterm

Technical Chat Support Representative

Conduent Business Services, Inc.

Nov 2020 - Jun 2022 (1 year 7 months)

As a Technical Chat Support Representative, I provided technical assistance to customers via chat, resolving a wide range of issues. I also documented customer interactions and solutions in ticketing systems.

Ticketing Systems Microsoft Office Linux Python Java JavaScript HTML CSS

Education

Degrees, certifications, and relevant coursework

Mapúa Malayan Colleges Laguna

Bachelor of Science, Civil Engineering

Studied Civil Engineering, gaining foundational knowledge in structural design, construction, and infrastructure development. Completed coursework that included principles of engineering, material science, and project management.