Jean Yang

Provided live virtual classroom workshops covering technology, mental health, and project management, while also creating and evaluating practice exams on the LMS platform. Developed course content, managed group activities, and served as a mentor, contributing technical expertise and collaborating as a positive team player.

Delivered private tutoring services to a BC Grade 11 French student, significantly improving their academic performance. Successfully helped the student achieve a final average of 82% in French.

Founded and coordinated events focused on supporting homeless communities, delivering over 750 items to local shelters through collaborations with various organizations. Organized and hosted career panelist events for over 70 participants, securing sponsorships and managing all logistical aspects from planning to social media promotion.

Led one-on-one and web-based IT training sessions on Microsoft Office 365, Teams, and other software for internal staff and external clients. Managed new employee onboarding, conducted data migration processes, and provided IT ticket support while also researching and evaluating new software implementations.

Coordinated the Canada-wide Digital Print Assessment for Printers, overseeing over 33,000 printers and managing over 1,200 printer orders in 2015. Implemented process changes within various departments and trained new hires on printer tracking and setup.

Assisted the Enterprise Resource Planning (ERP) Manager in the implementation project lifecycle, monitoring over 150 projects on the IT SharePoint drive. Reviewed and modified extensive online help documentation and technical manuals, while also scheduling meetings and providing troubleshooting support to internal users.

Provided trilingual interpretation services in French, Chinese, and English for various government agencies including Canadian Border Services and the Immigration and Refugee Board. Facilitated clear communication in sensitive legal and administrative contexts.

Completed a certification in Google AI Essentials. This program focused on fundamental concepts and practical applications of artificial intelligence.

Obtained the Google IT Support Professional Certificate. The curriculum covered essential IT concepts, troubleshooting, and customer service skills.

Acquired a Certification in Quantum Healing Hypnosis Technique (QHHT). This involved studying advanced healing modalities and consciousness exploration.

Earned a Certification of Business Analysis from the University of Toronto. The program focused on business process improvement, requirements gathering, and solution design.

Completed a Certification of Public Relations at McGill University. This involved coursework in strategic communication, media relations, and public affairs.

Obtained a Bachelor's degree in Social Science from the University of Ottawa. The curriculum provided a comprehensive understanding of social theories, research methods, and human behavior.