manorama asari

Delivered front-line customer service while accurately processing cash, debit, and credit transactions. Maintained transaction records and followed cash-handling and compliance procedures.

Conducted currency exchange transactions in a regulated environment with high accuracy. Verified client documentation and maintained confidential records in compliance with policies.

Led a team of Technical Consultants and Analysts in implementing Adobe Acrobat Solutions for client migration to e-signature. Delivered technical support and managed end-to-end project lifecycle including discovery, charters, SOW, risk management, and reporting.

Managed a pipeline of 5+ concurrent book projects, coordinating with authors, reviewers, and production teams to ensure on-time delivery. Onboarded and mentored new authors, providing feedback and guidance throughout the publication process.

Provided Service Desk-aligned application support including troubleshooting, upgrade regression testing, and system enhancement validation. Partnered with cross-functional teams to assess and document user needs for application and process improvements.

Implemented Agile Methodology for Data Transformation Processes to accommodate changing business requirements. Collaborated with end-users to resolve migration-related issues and analyzed data based on conversion logic.

Managed data archival systems including job scheduling, monitoring, and troubleshooting using ILM tools. Ensured secure handling of sensitive client data and adherence to compliance requirements.

Grade: GPA: 3.82

Activities and societies: Dean's List Academic Achievement Award recipient

Post Graduation in IT Business Analysis with Honors, Dean's List, and a GPA of 3.82.

Grade: GPA: 3.2

Bachelor of Science in Information Technology with a GPA of 3.2.