Open to opportunities

Ryan Villacurza

@ryanvillacurza

Experienced certified medical virtual assistant and biller specializing in claims, insurance verification, and HIPAA compliance.

Philippines

Message

What I'm looking for

I am seeking a professional role where I can apply my medical billing, claims and HIPAA compliance expertise in a collaborative environment focused on accurate claims processing and strong provider/patient communication.

I am a certified medical virtual assistant and medical biller with hands-on experience managing claims, insurance verification, and patient/provider communications in clinical and call-center settings.

At a mental health clinic I generated and submitted claims to Medicare, Medicaid, and private insurers, investigated and resubmitted denied claims, posted payments, and recorded and verified EOBs to maintain accurate accounts. At Teleperformance, I monitored recorded calls and chat interactions to ensure script adherence, audited claim processing for errors, and upheld HIPAA and BCBS‑specific policies.

I hold HIPAA and cybersecurity awareness certifications and am proficient with tools such as Availity, Office Ally, EclinicalWorks, RingCentral, Optimantra, and Palmetto. I bring attention to detail, a compliance-first mindset, and a focus on accurate revenue-cycle processes to support provider and patient needs.

Experience

Work history, roles, and key accomplishments

Medical Biller

Mental Health Clinic

Nov 2023 - Jul 2025 (1 year 8 months)

Managed inbound and outbound calls with patients, providers, and insurers and generated/submitted claims to Medicare, Medicaid, and private payers. Investigated and resolved denied claims, posted insurance and patient payments, and recorded/veriﬁed EOBs to maintain accurate accounts.

Medical Billing Insurance Verification Denial Management

Quality Analyst

Teleperformance

Jul 2021 - Oct 2023 (2 years 3 months)

Monitored recorded calls and chat interactions to ensure adherence to scripts, compliance guidelines, and service quality while auditing claim processing for data-entry and accuracy errors. Tracked TAT and process adherence and ensured communications complied with HIPAA and payer-specific policies.

Quality Assurance HIPAA Process Improvement TAT Tracking Coaching

Provider Service Representative

Teleperformance

Sep 2019 - Jul 2021 (1 year 10 months)

Answered incoming provider calls regarding claims, benefits, authorizations, and policy details for BCBS (Florida Blue) and assisted with claim reviews and appeals. Sent medical records securely per HIPAA, clarified denials based on policy/coding, and supported providers with claim submission and payment posting.

Provider Support Authorization Medical Records Transmission HIPAA Insurance Verification Payment Posting