Mitzi Elva
@mitzielva1
Dedicated customer service representative with strong multitasking abilities.
What I'm looking for
I am a passionate customer service representative with extensive experience in various roles, including positions in the hospitality and education sectors. My journey began at ITEL BPO in Saint Lucia, where I honed my skills in assisting customers with bookings and resolving issues efficiently. My commitment to providing exceptional service has always been my top priority, ensuring that every customer interaction is positive and productive.
Throughout my career, I have worked in diverse environments, from being a cashier and waitress at Faye Gastronomie Caraibes to teaching at Zion Hill Preschool. Each role has equipped me with valuable skills in communication, time management, and teamwork. I thrive in dynamic settings and am adept at multitasking, which allows me to meet the needs of customers and colleagues alike while contributing to the overall success of the organization.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
ITEL BPO St Lucia
Provided customer support by assisting guests with bookings, explaining e-receipts, and processing refunds. Handled inquiries and ensured customer satisfaction in a contact center environment.
Shop Attendant
H&E Cold Plus
May 2017 - Aug 2017 (3 months)
Engaged with customers, provided sales assistance, and maintained stock accuracy. Communicated effectively with management to ensure smooth store operations.
Food Handler
Kentucky Fried Chicken
Jan 2016 - Apr 2016 (3 months)
Attended to customers efficiently, assembled meals, assisted with kitchen functions, and adhered to food handling procedures.
Cashier/Waitress
Faye Gastronomie Caraibes
Handled incoming and outgoing calls, provided product information, responded to customer requests, performed cashier duties, and greeted customers.
Shop Attendant
H&E Cold Plus
May 2017 - Aug 2017 (3 months)
Greeted and engaged customers, provided sales assistance, ensured store was stocked, and maintained price accuracy.
Customer Service Representative
ITEL BPO
Provided assistance to guests with their bookings, explained and corrected e-receipts, and processed billing stops and refunds when necessary.
Cashier/Waitress
Faye Gastronomie Caraibes
Managed incoming calls, provided product information, and performed cashier duties. Greeted customers and prepared orders, ensuring a positive dining experience.
Teacher
Zion Hill Preschool
Monitored children in care, designed creative activities, and communicated progress to parents. Fostered a nurturing environment for child development.
Teacher
Zion Hill Preschool
Monitored children under care, designed craft projects, and provided updates to parents on children's behavior and progress.
Food Handler
Kentucky Fried Chicken
Jan 2016 - Apr 2016 (3 months)
Provided quick and courteous service to customers, assembled meals, and adhered to food safety procedures. Assisted kitchen staff with various tasks.
Education
Degrees, certifications, and relevant coursework
Micoud Secondary School
CXC Certificate, General Education
2010 - 2015
Activities and societies: Participated in various training programs including Outstanding Discipline, Productivity Enhancement Training, Pastry and Bread Making, and Customer Service.
Completed CXC certificate with subjects including Mathematics, English A, French, History, Office Administration, Principles of Business, and Human and Social Biology.
Availability
Location
Authorized to work in
Job categories
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