At Eckoh, I managed a high volume of inbound calls across multiple client accounts, logging interactions in internal CRM systems and assisting with account and service queries. I also directed Ministry of Justice callers to the appropriate courts and departments.
At Zoopla, I answered Estate Agents’ technical queries and helped set up customer accounts before they went live on the website. I recorded queries in Zendesk and raised more complex issues with the second-line technical team.
On The Adecco Group’s 2021 Census Project, I provided first-line application support through the online portal and recorded candidate and worker interactions. I also scheduled virtual interviews and assisted with enquiries about online training.
Alongside my customer-facing work, I trained in Musical Theatre at Mountview Academy of Theatre Arts and worked as a self-employed performer, including roles in the West End and on UK tours. My experience also includes front-of-house work at Richmond Theatre and customer service in retail.
