Jean-Louis Siaby

Develop people-centered IT consulting and support offerings focused on understanding client needs and recommending practical technology improvements. Engage community organizations and prospective partners to explore collaboration, sponsorship, and digital inclusion opportunities.

Owned customer-facing support requests from initial conversation to resolution, keeping users informed and documenting outcomes. Identified business needs through discovery and troubleshooting, recommending suitable hardware, software, and workflow solutions.

Served as a trusted support contact for engineering faculty, staff, and students, listening to needs and providing clear, personalized guidance. Coordinated with departments to assess hardware and software requirements, recommend options, and support successful deployments.

Supported internal and external customers by phone, diagnosing concerns, setting expectations, and coordinating timely resolutions. Helped maintain retail point-of-sale and communications systems important to frontline operations and customer service.

Delivered responsive technical service in an organization supporting more than 2,000 users globally. Worked with employees, business stakeholders, and third-party vendors on equipment needs, technology transitions, and user access.

Earned CompTIA A+ certification, validating foundational IT skills and knowledge.

Earned CompTIA Network+ certification, validating networking concepts and infrastructure knowledge.

Earned Lean Six Sigma Green Belt certification, demonstrating process improvement expertise.

Earned Apple Jamf Pro v10 Associate certification, validating expertise in managing Apple devices with Jamf Pro.