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@tafadzwangwarai
Proven track record in customer success excellence
As a seasoned customer support specialist, I bring extensive experience from diverse sectors including Retail, Edu-tech, and Ecommerce. My expertise lies in orchestrating strategies to boost client satisfaction, introducing innovative solutions that drive revenue growth. With a strong ability to analyze data, collaborate cross-functionally, and drive client-centric initiatives, I position myself as an asset in any client-focused environment.
In my current role as Content Operations Specialist at Black Ubuntu Technologies, I have successfully administered the Customer Service Management System, conducted quality assurance checks, and analyzed system data to assess support material performance. I have also collaborated with cross-functional teams to align the system with customer feedback, resulting in a 16% increase in customer satisfaction.
With a strong background in customer service, I have a proven track record of driving client satisfaction, introducing innovative solutions, and increasing revenue growth. I am confident in my ability to make a significant impact in any client-focused environment.
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Work history, roles, and key accomplishments
Black Ubuntu Technologies
Jan 2023 - Present (2 years 10 months)
Administered the Customer Service Management System, conducted quality assurance checks, analyzed system data, and collaborated with cross-functional teams to improve customer satisfaction.
Samsung South Africa
Jan 2020 - Jan 2022 (2 years)
Tracked department objectives, managed client reviews, introduced a ticketing system, and developed an understanding of B2B customers' industries and needs.
Samsung South Africa
Jan 2016 - Jan 2020 (4 years)
Handled outbound calls, resolved client complaints, troubleshot technical issues, and maintained client relationships.
Degrees, certifications, and relevant coursework
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