JD Williams

Manage enterprise accounts for local automotive clients as the primary point of contact for relationship management and long-term customer retention. Perform vehicle appraisals and service assessments for up to 20+ vehicles daily, provide data-driven repair estimates, and secure customer approval for essential maintenance.

Managed all aspects of the collegiate esports program, maintaining expertise in NACE regulations and industry trends to drive program adoption and retention. Led recruitment and customer onboarding for student-athletes, pitching the program's value proposition and securing a 90% athlete retention rate through active mentorship.

Executed high-volume production tasks within a specialized food manufacturing environment, maintaining strict adherence to quality and safety standards. Managed physical inventory logistics and coordinated with supply chain teams for timely fulfillment.

Secured executive approval for a new esports program by pitching the value and long-term ROI to the school board of directors. Built the program from the ground up, managing budgeting, equipment procurement, and inventory management systems to support scalable growth.

Oversaw the Sports Information Department, directing digital relationship management and public relations for 10+ athletic programs. Provided technical support for livestreaming infrastructure and data management via DakStats, ensuring 100% uptime during high-profile events.

Provided statistical support for athletic events and data management. Contributed to sports information operations.

Bachelor of Science in Sport Management from Central Christian College of Kansas, completed in 2017.