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J B Ojha

@jbojha

Service Engineer at PhonePe who installed and activated payment devices and supported merchants with UPI transaction issues.

India

Message

At PhonePe Pvt. Ltd., I installed and activated PhonePe devices at merchant locations and supported merchants with onboarding and daily operations.

I resolved device and transaction issues, helping keep UPI transactions and digital payment services running smoothly.

Previously, I worked as a Computers Operator at Jarvi Heltha Pvt. Ltd., handling data entry, document management, and records. At Skillworth Pvt. Ltd., I provided field service support, visited client sites, and resolved technical issues.

Experience

Work history, roles, and key accomplishments

Service Engineer

PhonePe Pvt. Ltd.

Jan 2025 - Jan 2026 (1 year)

Installed and activated PhonePe devices at merchant locations, provided technical support, and resolved device and transaction issues. Assisted merchants in onboarding and daily operations, ensuring smooth UPI transactions and digital payment services.

Device Installation Technical Support UPI Transactions Merchant Support Troubleshooting Issue Resolution Customer Service

Computers Operator

Jarvi Heltha Pvt. Ltd.

Jan 2024 - Dec 2024 (11 months)

Performed data entry and managed large volumes of information accurately. Handled data processing, document management, and record keeping, ensuring data accuracy and timely report generation.

Data Entry Data Processing Document Management Record keeping Data Accuracy Report Generation Microsoft Office

Service Engineer (Technical Support)

Skillworth Pvt. Ltd.

Jan 2023 - Jan 2024 (1 year)

Provided field service support for technical products and equipment, visiting client sites to resolve service-related issues. Diagnosed problems, maintained service records, and coordinated with the technical team for complex issue resolution.

Field Services Technical Support Troubleshooting Issue Resolution Service Records Team Coordination