Kalpesh Patil
@kalpeshpatil3
Technical Support Engineer at ActioHX Solution Pvt Ltd who handled 25+ daily support tickets with a 99.7% success rate.
IndiaWhat I'm looking for
At ActioHX Solution Pvt Ltd, I provided end-user support by phone, email, and chat, earning an 88% customer satisfaction rating. I also assisted with diagnosing and resolving hardware and software issues on desktop and laptop systems.
I handled 25+ support tickets daily with a 99.7% success rate and helped reduce resolution time through ticket-management practices and troubleshooting. I also performed system health checks and guided new team members on ticketing processes and troubleshooting procedures.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
ActioHX Solution Pvt Ltd
Apr 2025 - Apr 2026 (1 year)
Provided end-user support through phone, email, and chat, achieving an 88% satisfaction rating. Managed 25+ support tickets daily with a 99.7% success rate and reduced resolution time by 30%.
Education
Degrees, certifications, and relevant coursework
Pratap College
Bachelor of Science, Science
2020 - 2024
Bachelor of Science degree from Pratap College, Amalner, India, from 2020 to 2024.
Pratap College
HSC, General
2019 - 2020
Higher Secondary Certificate (HSC) from Pratap College, Amalner, India, from 2019 to 2020.
Indian Public School
SSC, General
2017 - 2018
Secondary School Certificate (SSC) from Indian Public School, Savkheda, India, from 2017 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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