Jazz Tan
@jazztan
Customer-focused store manager with 4+ years in high-volume courier operations and parcel logistics.
MalaysiaWhat I'm looking for
I am a friendly, customer-focused Store Manager with over four years of hands-on experience in high-volume courier operations, specializing in walk-in customer service, parcel bookings, tracking, and issue resolution.
At Parcelhub in Kuala Lumpur I processed over 60,000 parcels within five years, scanned and handled roughly 1,500 Shopee and Lazada parcels daily, and coordinated with major courier partners including Aramex, FedEx, SF Express, and Shopee Xpress while maintaining accurate records using PWA and Google Drive.
I am passionate about delivering positive customer experiences, resolving complaints efficiently, and maintaining organized logistics (buyer self-collection systems and mailbox storage) to build long-term trust and operational reliability.
Experience
Work history, roles, and key accomplishments
Store Manager
Parcelhub
Sep 2020 - Present (5 years 5 months)
Managed high-volume courier operations, processing over 60,000 parcels and scanning ~1,500 e-commerce parcels daily while resolving customer issues and coordinating with major courier partners to maintain timely deliveries.
Education
Degrees, certifications, and relevant coursework
The University of Queensland
Bachelor's Degree, Human Resource
2010 - 2010
Completed a Bachelor's degree in Human Resource at The University of Queensland in 2010.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Job categories
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