Emmanuel JoseP

I am a multifaceted and service-oriented professional with over 8 years of experience in customer service across various sectors, including banking, gastronomy, and security. My journey has equipped me with a proven track record in resolving issues and supporting clients both face-to-face and over the phone, ensuring high-quality service delivery. I am a fast learner with a strong passion for continuous self-improvement, and I have developed a basic knowledge of AI tools and video editing, alongside an increasing command of English.

Throughout my career, I have consistently committed to operational excellence and fostering human connections. In my role as a Customer Service & Order Reception Assistant at La Gallina Ardiente, I delivered exceptional dining service and managed take-out and delivery orders with speed and accuracy. My experience as a Security & Customer Support Agent at The Market Food Hall allowed me to monitor facility security while resolving incidents in real time, ensuring a safe environment for all. Additionally, my tenure as a Banking Call Center Advisor at Banco Occidental de Descuento honed my skills in customer support for financial products, where I handled claims and maintained data confidentiality under strict protocols.