Jazairi Anderson
@jazairianderson
AI training and automation support specialist helping users apply AI tools and improve workflows.
United StatesWhat I'm looking for
In my independent AI Training & Automation Support work, I provide hands-on guidance with AI tools and automation workflows. I develop and explain practical AI-assisted processes to improve efficiency.
I guide users through AI tools and workflow concepts, and create training materials and documentation. I also test tools and workflows to identify opportunities for improvement.
At Wayfair, I managed customer cases involving orders, deliveries, returns, refunds, and replacements. I tracked cases through resolution and documented them accurately.
At Apple, I supported customers by phone, chat, and email with technical and account issues. Earlier, at NYC Health + Hospitals, I coordinated scheduling, patient check-ins, records, and administrative workflows while following HIPAA privacy requirements.
Experience
Work history, roles, and key accomplishments
AI Training & Automation Support
Independent
Jun 2025 - Present (1 year 4 months)
Provided hands-on training and support with AI tools and automation workflows. Developed practical AI-assisted processes and created training materials and workflow documentation.
Managed high-volume cases involving orders, deliveries, returns, refunds, and replacements using CRM and internal systems. Tracked cases through resolution while maintaining accurate documentation and coordinating with internal departments.
Supported customers through phone, chat, and email while troubleshooting technical and account issues. Documented cases and resolutions in CRM systems and processed returns, exchanges, warranty claims, and service requests.
Coordinated scheduling, patient check-ins, records, payments, and administrative workflows. Maintained accurate records while following HIPAA privacy requirements and supported daily office operations.
Education
Degrees, certifications, and relevant coursework
Clark Atlanta University
Bachelor of Arts, Mass Communication
Bachelor of Arts in Mass Communication from Clark Atlanta University, completed in 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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