Mitzy Alaves
@mitzyalaves
Virtual Assistant and AI-driven SEO specialist focused on productivity and growth.
United StatesWhat I'm looking for
I am a motivated virtual assistant, SEO and digital marketing specialist with over 6 years supporting U.S.-based companies in virtual operations, customer service, and online marketing. I combine administrative expertise with AI automation to streamline workflows and improve efficiency.
My experience spans virtual case management, customer support, SEO content optimization, social media management, and AI data evaluation. I have implemented automation with Zapier, Notion AI, and Google Scripts, and consistently deliver measurable improvements in productivity and online visibility.
I am reliable, tech-savvy, and passionate about helping brands grow through data-driven marketing and intelligent systems; I am open to remote full-time or freelance roles and can work across U.S. and global time zones.
Experience
Work history, roles, and key accomplishments
AI Data Contributor
DataAnnotation
Jan 2023 - Present (2 years 10 months)
Evaluated AI-generated content and code for clarity and accuracy, provided feedback to improve model responses, and supported AI development teams with quality data and task validation.
Virtual Case Manager
Jacoby & Meyers
Jan 2022 - Present (3 years 10 months)
Manage client intake and documentation, schedule medical treatments, and coordinate legal and medical teams using cloud-based workflow automation to track case progress and generate regular reports.
Virtual Assistant & SEO Specialist
Freelance
Jan 2019 - Present (6 years 10 months)
Provide administrative, SEO, social media, and AI automation support to U.S. clients, implementing Zapier/Notion AI workflows and optimizing website content to increase visibility and streamline publishing.
Customer Service Representative
Amazon Virtual Center
Jan 2020 - Jan 2022 (2 years)
Provided customer support via chat, email, and phone using CRM and AI chat systems, consistently achieving top customer satisfaction and improving response speed and service quality.
TCDelivered in-person customer service, supported daily store operations, trained new staff, and used digital scheduling tools to improve team coordination and service efficiency.
Education
Degrees, certifications, and relevant coursework
LinkedIn Learning
Certificate, Digital Marketing
Completed a certificate program in Digital Marketing and AI Automation Tools covering marketing strategies and automation platforms.
Google Digital Garage
Certificate, Search Engine Optimization
Completed a certification in Search Engine Optimization (SEO) through Google Digital Garage to develop practical SEO skills and best practices.
UFUniversity of Florida
Bachelor of Science, Business Administration
Completed a Bachelor of Science in Business Administration at the University of Florida, focusing on core business principles and management.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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