At Ford Motor Company, I turn executive priorities into operating rhythms, customer strategies, and scalable platform outcomes. I scaled active partner activation for an enterprise-facing digital platform to 231 partners—more than 3x the baseline target—and generated over $2M in measurable value across three lifecycle cycles.
I build alignment across Marketing, Sales, CX, Product, and Product Design, translating data and customer insight into action. My retention strategy increased U.S. customer engagement by 30% and program uptake by $1.5M, while a multi-channel engagement campaign raised activation by 25%.
I also create the systems behind execution, from budget forecasting and OKR governance to client onboarding and AI-enabled decision support. My onboarding redesign projected a reduction in cycle time from seven days to under 48 hours, and my custom AI knowledge engine helps cross-functional teams make decisions and preserve operational continuity.
Earlier in my Ford career, I led manufacturing launches, recovered an international supplier program in South Korea, and managed a 20-person cross-functional team across three vehicle platforms. I bring engineering discipline, financial rigor, and practical leadership to complex work where speed, quality, and stakeholder alignment matter.
