Jayshawna Castille

I am a dedicated Customer Success Associate with over six years of experience in enhancing customer satisfaction and driving engagement within the retail and financial industries. My proven track record includes building strong relationships with clients, understanding their unique needs, and delivering tailored solutions that ensure successful product adoption and retention. I excel at analyzing customer feedback to identify areas for improvement and collaborating with cross-functional teams to enhance service delivery.

In my recent role at John Hancock Signature Services, I managed relationships with a portfolio of high-value clients, ensuring their needs were met and expectations exceeded. I acted as a liaison between clients and internal teams, advocating for client needs and providing effective solutions. My commitment to excellence is reflected in my ability to maintain a 95% satisfaction rating through proactive communication and follow-up. Previously, at Walmart, I developed strategic plans to enhance customer satisfaction and retention, resulting in a 15% increase in fulfillment rates. My analytical skills and proficiency in tools like Tableau have allowed me to track customer scores and KPIs effectively, aligning with satisfaction objectives.