Jayrhom Baita
@jayrhombaita
Data analyst skilled in optimizing performance through analytics tools.
What I'm looking for
I am a dedicated Business Insight Data Analyst with a strong background in utilizing data analytics tools such as Excel, Tableau, and SQL to enhance data analysis and reporting processes. My experience at TaskUs has allowed me to create data dashboards and automate reporting, providing clients with real-time access to performance data. I thrive on collaborating with sales teams to tailor data solutions that meet client needs, ensuring that we not only meet but exceed expectations.
Prior to my role at TaskUs, I served as a Customer Service Representative at Concentrix, where I assisted eBay sellers with their disputes and sales reports. This experience honed my skills in customer relationship management and taught me the importance of effective communication and problem-solving. I have also led various projects, managing timelines and implementing tools that streamline operations and improve productivity.
With a Bachelor of Science in Information Technology, I am committed to continuous learning and professional development. I have participated in numerous seminars and workshops, including Agile Project Management and Data Science, which have equipped me with the latest industry knowledge and best practices. I am passionate about leveraging data to drive innovation and continuous improvement in any organization I join.
Experience
Work history, roles, and key accomplishments
Business Insight Data Analyst
TaskUs
Feb 2022 - Present (3 years 5 months)
Utilized data analytics tools such as Excel, Tableau, and SQL to streamline data analysis and reporting processes. Created data dashboards and automated reporting for real-time client access to performance data.
Client Service (Project Manager)
TaskUs
Feb 2022 - Present (3 years 5 months)
Managed client projects for campaigns, including leading project timelines, design, and implementation of tools. Created project overview dashboards, productivity trackers, and individual task trackers.
Operations Team Leader
TaskUs
Feb 2022 - Present (3 years 5 months)
Led team management and motivation, including goal setting and performance monitoring. Oversaw resource allocation, training, and development, and handled problem-solving and conflict resolution.
Customer Service Representative
Concentrix
Jan 2020 - Feb 2022 (2 years 1 month)
Assisted customers who were eBay sellers with disputes, sales reports, and managing online store traffic. Provided comprehensive customer relationship management and support.
Education
Degrees, certifications, and relevant coursework
Ifugao State University
Bachelor of Science, Information Technology
Studied Information Technology, gaining foundational knowledge in various aspects of computing. Focused on developing skills relevant to data analysis and project management.
Meralco Foundation Incorporation Hytec Power
Industrial Technician Program, Industrial Technology
Completed the Industrial Technician Program, focusing on practical skills in the field. Gained hands-on experience relevant to technical operations and maintenance.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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