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John Brooks Cuadrazal

@jbcuadrazal

I am Data Analyst with 5+ years of experience. I can lead end-to-end analytics projects using Power BI, Excel, SQL, and Python.

Philippines

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What I'm looking for

I’m looking for a role where I can lead analytics from data extraction to executive dashboards, using Power BI, SQL, and Python to improve CSAT/NPS, reduce attrition, and drive profitability—while collaborating with process and leadership teams.

I’m a results-driven Data Analyst and Lean Six Sigma Yellow Belt Certified practitioner with 5+ years of experience, specializing in translating complex data into clear, measurable business decisions. In BPO and client-facing environments, I lead end-to-end analytics projects—from data extraction and cleansing to modeling, dashboard development, insight generation, and executive reporting—using Power BI, Excel, SQL, and Python.

I focus on delivering outcomes that move the numbers: improving CSAT and NPS, reducing attrition, increasing operational efficiency, and strengthening profitability through actionable insights. Alongside analytics, I’ve supported startup growth with data-informed digital marketing strategies, and I also bring hands-on web development experience using PHP and MySQL.

Experience

Work history, roles, and key accomplishments

Data Science Analyst III / PM

Teleperformance

Feb 2023 - Feb 2026 (3 years)

Spearheaded analytics projects with Process Diagnostic Analytics Excellence Managers and senior leadership, delivering actionable insights that improved operations and financial performance for Teleperformance and its clients. Built Power BI dashboards, used Python for advanced analytics, and queried Microsoft SQL Server to extract agent-related data.

Power BI Python SQL Server Data Modeling Data Visualization Project Management Dashboarding Analytics Reporting

Interaction Analytics Lead

Teleperformance

Dec 2020 - Feb 2023 (2 years 2 months)

Conducted speech and conversation analytics for Teleperformance clients using CallMiner and Nexidia to generate insights for performance and customer experience improvement. Produced insight-driven reports with Microsoft 365 tools (Excel and PowerPoint), highlighting root causes and actionable recommendations.

Speech Analytics Conversational Analytics Excel PowerPoint Microsoft 365 Root Cause Analysis Insight