Open to opportunities

Jay Phelix

@jayphelix

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I resolve end-user, cloud, and infrastructure issues across Microsoft 365, AWS, Windows, networking, and endpoints.

United States

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What I'm looking for

I'm looking for a technical support, systems, or cloud operations role where I can resolve complex user and infrastructure issues, build reliable operational processes, deepen my cloud and security capabilities, and collaborate with technical teams.

I provide Level 2 support at Vector Choice Technologies, resolving remote incidents across Windows, macOS, Microsoft 365, VPNs, endpoints, printers, network resources, and business applications.

I administer Exchange Online and Teams, troubleshoot authentication, licensing, DNS, permissions, connectivity, and remote-access issues, and document resolutions for repeatable support and effective escalations.

Previously, I worked with AWS Public Sector customers on end-user computing and cloud solutions, translating AWS infrastructure, networking, identity, and security concepts into practical recommendations. I also completed the AWS Tech U apprenticeship, building hands-on cloud operations, Linux, networking, and systems administration experience.

I maintain a multi-node homelab for Windows Server, Active Directory, Ubuntu, Proxmox, monitoring, automation, segmented networking, VPN connectivity, and security-conscious operations. My background combines technical support with operations leadership, backed by degrees in Cybersecurity and Information Technology and certifications including Security+, Network+, A+, and AWS Solutions Architect – Associate.

Experience

Work history, roles, and key accomplishments

Level 2 Support Technician

Vector Choice Technologies

Nov 2024 - Jun 2026 (1 year 7 months)

Provided remote technical support across Windows, macOS, Microsoft 365, networking, VPN, endpoint, application, printer, and infrastructure environments for managed-services customers. Investigated and resolved user incidents involving connectivity, authentication, permissions, software configuration, endpoint behavior, and access to business applications and network resources.

Windows MacOS Microsoft 365 Exchange Online Microsoft Teams VPN Networking Endpoint Support R MM Quickbooks Documentation

Specialist Solutions Architect – End User Computing

AWS Public Sector

Jul 2022 - Nov 2024 (2 years 4 months)

Worked with public-sector customers and technical stakeholders on AWS end-user computing and cloud solutions. Helped customers understand technical architectures, service capabilities, configuration requirements, and troubleshooting considerations.

AWS End User Computing Cloud Infrastructure Networking IAM Security Troubleshooting

Cloud Support Operations Apprentice

AWS Tech U

Nov 2021 - Jul 2022 (8 months)

Selected for a competitive Department of Labor-sponsored apprenticeship covering AWS cloud infrastructure, systems administration, and enterprise networking fundamentals. Completed intensive technical development focused on cloud computing, Linux, networking, security, infrastructure, and AWS services.

AWS Linux Networking Security Cloud Operations Systems Administration

Delivery Operations Manager – Launch

Amazon

Jul 2020 - Nov 2021 (1 year 4 months)

Selected to launch the largest Amazon delivery station in North America, managing 200+ delivery drivers across 16 Delivery Service Partner accounts plus a secondary flex driver workforce. Built and implemented a time-critical package correction workflow operating within a 20-minute window, standing up a new operational process from the ground up.

Operations Management Fleet Management SLA Compliance Process Improvement Team Leadership