At LTVplus LLC, I support agents and clients through tickets and troubleshooting sessions on Google Meet or Google Chat. I also use context engines like Claude to generate reports and help minimize workloads.
At Beehive Adaptive Global Solutions, I supported Salesforce and softphone users and updated client information in Salesforce. I customized page layouts and Lightning App Builder pages to improve usability.
At Cognizant Philippines, I worked as a Senior Process Executive (Salesforce Administrator), using Flow Builder to automate business processes and managing user access and security. I also documented configuration changes, tested them, and promoted updates to production.
