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Jay Payseno

@jaypayseno

Healthcare program manager at Swedish Health Services who streamlined patient registration and supported admissions across hospital campuses.

United States

Message

At Swedish Health Services, I directed teams across multiple hospital campuses, overseeing patient admission workflows, resource allocation, and staff coordination. I improved patient registration processes to reduce wait times and support smoother transitions into care.

At Starbucks, I mobilize teams to deliver operations and process improvement projects, managing project budgets, vendor relationships, and performance reporting. I also bring program management experience from Safeway, where I led enterprise-wide projects from planning through implementation.

Experience

Work history, roles, and key accomplishments

Current

Delivery Operations Manager

Current

Starbucks

Jul 2022 - Present (4 years 3 months)

Led cross-functional teams to plan and execute operations, service delivery, and process improvement projects. Managed project lifecycle, vendor relations, budgeting, and KPI monitoring to optimize customer experience and operational efficiency.

Project Management Vendor Management Budgeting P&L management Workforce Planning Process Improvement KPI Tracking Risk Assessment Training and Development Cross functional Leadership

Buyer II

Kaspien

Dec 2021 - Jul 2022 (7 months)

Led procurement projects from sourcing to contract execution, managing supplier relationships and negotiations. Developed data-driven forecasting models and managed e-commerce product strategy across Amazon, Walmart, and Target.

Procurement vendor negotiation Forecasting Inventory Management Ecommerce ERP KPI Monitoring Process Improvement Supply Chain Management

Healthcare Administrator | Department Supervisor

Swedish Health Services

Jul 2019 - Dec 2021 (2 years 5 months)

Directed cross-functional teams across multiple hospital campuses, overseeing patient admission workflows and resource allocation. Implemented process improvements to streamline patient registration and led compliance initiatives with regulatory standards.

Healthcare Operations Patient Access Process Improvement Compliance Workforce Management Scheduling Audit Stakeholder Engagement

Human Resources Administrator

Dicks Sporting Goods

Mar 2018 - Jun 2019 (1 year 3 months)

Supported human resources administration in a high-volume retail environment, focusing on employee support, workforce processes, and store operations.

HR Administration Employee Relations HR Processes Retail Operations

Senior Team Lead

Target

Mar 2016 - Jun 2017 (1 year 3 months)

Managed a team of 8 department leads and 120 employees, overseeing budget forecasting, sales performance, and workforce planning. Implemented process improvements in inventory management and vendor relations.

Team Leadership Budget Forecasting Sales Performance Workforce Planning Inventory Management Vendor Relations P&L Analysis

Operations Manager

Rite Aid

Feb 2014 - Feb 2016 (2 years)

Managed vendor relationships and procurement operations, including contract negotiations and supply chain logistics. Led cross-functional collaboration to align purchasing strategies with sales trends.

Vendor Management Procurement Contract Negotiation Supply Chain Inventory Optimization Cross Functional Collaboration

Program Manager

Safeway

Jun 2010 - Feb 2014 (3 years 8 months)

Led cross-functional teams to execute enterprise-wide projects from planning through implementation. Developed project roadmaps, managed budgets, and directed workforce training and change management initiatives.

Program Management Project Roadmapping Budget Management Vendor Management Change Management Process Improvement Training and Development