Sandra User

At UnitedHealth Group, I lead provider services, financial operations, and performance initiatives for a Dual Eligible Special Needs Plan, including enterprise remediation of $10M+ in complex provider claims. I partner across operations, claims, finance, actuarial, compliance, and clinical teams to improve payment accuracy, provider satisfaction, and issue resolution.

I've also supported healthcare strategy and enterprise change initiatives for the Veterans Health Administration across 170+ facilities, delivering training to thousands of employees. My background spans health information management, revenue cycle, Medicare and Medicaid reimbursement, provider operations, healthcare finance, and regulatory compliance.