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Jay Leazott

@jayleazott

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IT Manager at AT&T who supported 100+ applications and maintained 99.99+% annual availability.

United States

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At AT&T, I provided Tier 2 application support for more than 100 applications across ETE/PROD environments, maintaining 99.99+% availability annually. I also served as the primary Splunk administrator on DCAE, responsible for creating and maintaining more than 1,000 application alerts.

I assisted with the 2021–22 Azure cloud transition for ETE/PROD, migrating applications and databases to a redundant, high-availability environment. Earlier, I helped stabilize and harden ECOMP environments and implement monitoring tooling and automation.

As Technical Director / Sr. Technical Team Leader, I managed a 20-person team supporting 36+ applications and built and managed a CDR/SCM team. As Network Operations Director, I was responsible for a five-state WAN/LAN network, a centralized helpdesk, 12 direct reports, and a $4M annual budget.

Experience

Work history, roles, and key accomplishments

SR MEMBER OF TECHNICAL STAFF / PRODUCTION SUPPORT TIER 2

AT&T

Jan 2018 - Jan 2026 (8 years)

Provided Tier 2 application support for 1000+ ETE/PROD host VMs with 100+ applications on over 2000 pod instances, maintaining 99.99+% availability annually. Primary Splunk administrator on DCAE responsible for logging creation/upkeep of 1000+ application alerts for internal monitoring and M&Ps.

Splunk Azure Application Support Monitoring Alerting Logging Troubleshooting Root Cause Analysis

SENIOR-APPLICATION/PRODUCTION SUPPORT

AT&T

Jan 2015 - Jan 2018 (3 years)

Provided weekly incident root-cause investigation and analysis including upper-management read-outs and resolution plans. Collaborated with businesses on campaign to develop automation cost savings for classic BVOIP, AVPN, and ADI ticket flow reductions.

Incident Management Root Cause Analysis Automation Cost Savings Monitoring Troubleshooting

TECHNICAL DIRECTOR / SR. TECHNICAL TEAM LEADER

AT&T

Jan 2003 - Jan 2015 (12 years)

Managed a 20-person team encompassing Infrastructure, CDR Record Management, Software Configuration Management, application system and database administrators supporting 36+ applications. Built and managed a CDR/SCM team, leading the development of responsibilities, processes, documentation, promotion templates, version control and auditing.

Team Leadership Infrastructure Management CDR Software Configuration Management Database Administration Version Control Audit

NETWORK OPERATIONS DIRECTOR

AT&T

Jan 1997 - Jan 2003 (6 years)

Responsible for Network Operations of Ameritech New Media, 5-State WAN/LAN network, centralized Helpdesk with field dispatch, 12 direct reports and $4M annual budget (1300+ nodes, 25+ sites). Successfully defined, created and deployed a $1M Computer Based Training solution for the 250-headcount Call Center under budget and schedule.

Network Operations WAN LAN Help Desk Budget Management Team Leadership Training Project Management