Justin Loutsch
@justinloutsch
Experienced application support manager driving service excellence, process improvement, and reliable technical operations.
What I'm looking for
I am an Application Support Manager with extensive hands-on systems and cloud operations experience, leading technical support teams to sustained 95% customer satisfaction. I design enablement programs, knowledge bases, and automation to improve efficiency and reduce resolution times while performing root-cause analysis to inform product improvements.
My background includes system and network administration, IT infrastructure leadership, and vendor/project management across AWS, VMware, Linux, Windows, and SaaS environments. I prioritize clear customer communication, cross-functional collaboration, and measurable KPIs to deliver dependable service and continuous operational improvement.
Experience
Work history, roles, and key accomplishments
Application Support Manager
Perceptive, Inc
May 2022 - Present (4 years 1 month)
Manage support operations and enablement programs, maintaining a 95% customer satisfaction score while implementing root-cause analysis and Jira automation to reduce resolution time and recurring issues.
Application Support Technical Lead
Invicro
May 2021 - May 2022 (1 year)
Resolved technical issues across stacks and environments, maintained a 95% customer satisfaction score, managed SLAs, and supported sales as an application engineer.
System & Network Administrator
TERC
Jan 2019 - May 2021 (2 years 4 months)
Managed Linux and Windows servers in VMware and AWS, performed monthly maintenance and patching, and deployed a Meraki wireless network to modernize infrastructure.
IT Infrastructure Engineer
Invicro
Jun 2012 - Dec 2018 (6 years 6 months)
Led technology build-outs, vendor relationships, deployments of software/equipment, and established the company's first IT department budget to meet compliance and project deadlines.
Education
Degrees, certifications, and relevant coursework
University of Minnesota - Twin Cities
Bachelor of Arts, Global Studies
Completed a Bachelor of Arts in Global Studies, graduating in 2009.
Rochester Institute of Technology
MicroMasters Certificate, Cybersecurity
Completed a MicroMasters Certificate in Cybersecurity.
HarvardX / edX
Verified Certificate, Leadership / DevOps
Completed verified certificate coursework including Leading in a Remote Environment and DevOps Basics for Everyone.
Availability
Location
Authorized to work in
Job categories
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