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Justin Loutsch

@justinloutsch

Experienced application support manager driving service excellence, process improvement, and reliable technical operations.

United States
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What I'm looking for

I seek a role leading technical support or operations where I can improve customer experience, implement automation, mentor teams, and scale reliable infrastructure.

I am an Application Support Manager with extensive hands-on systems and cloud operations experience, leading technical support teams to sustained 95% customer satisfaction. I design enablement programs, knowledge bases, and automation to improve efficiency and reduce resolution times while performing root-cause analysis to inform product improvements.

My background includes system and network administration, IT infrastructure leadership, and vendor/project management across AWS, VMware, Linux, Windows, and SaaS environments. I prioritize clear customer communication, cross-functional collaboration, and measurable KPIs to deliver dependable service and continuous operational improvement.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Minnesota - Twin Cities logoUC

University of Minnesota - Twin Cities

Bachelor of Arts, Global Studies

Completed a Bachelor of Arts in Global Studies, graduating in 2009.

Rochester Institute of Technology logoRT

Rochester Institute of Technology

MicroMasters Certificate, Cybersecurity

Completed a MicroMasters Certificate in Cybersecurity.

HarvardX / edX logoHE

HarvardX / edX

Verified Certificate, Leadership / DevOps

Completed verified certificate coursework including Leading in a Remote Environment and DevOps Basics for Everyone.

Tech stack

Software and tools used professionally

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Justin Loutsch - Application Support Manager - Perceptive, Inc | Himalayas