Justin Loutsch
@justinloutsch
Experienced application support manager driving service excellence, process improvement, and reliable technical operations.
What I'm looking for
I am an Application Support Manager with extensive hands-on systems and cloud operations experience, leading technical support teams to sustained 95% customer satisfaction. I design enablement programs, knowledge bases, and automation to improve efficiency and reduce resolution times while performing root-cause analysis to inform product improvements.
My background includes system and network administration, IT infrastructure leadership, and vendor/project management across AWS, VMware, Linux, Windows, and SaaS environments. I prioritize clear customer communication, cross-functional collaboration, and measurable KPIs to deliver dependable service and continuous operational improvement.
Experience
Work history, roles, and key accomplishments
Application Support Manager
Perceptive, Inc
May 2022 - Present (3 years 5 months)
Manage support operations and enablement programs, maintaining a 95% customer satisfaction score while implementing root-cause analysis and Jira automation to reduce resolution time and recurring issues.
Application Support Technical Lead
Invicro
May 2021 - May 2022 (1 year)
Resolved technical issues across stacks and environments, maintained a 95% customer satisfaction score, managed SLAs, and supported sales as an application engineer.
System & Network Administrator
TERC
Jan 2019 - May 2021 (2 years 4 months)
Managed Linux and Windows servers in VMware and AWS, performed monthly maintenance and patching, and deployed a Meraki wireless network to modernize infrastructure.
IT Infrastructure Engineer
Invicro
Jun 2012 - Dec 2018 (6 years 6 months)
Led technology build-outs, vendor relationships, deployments of software/equipment, and established the company's first IT department budget to meet compliance and project deadlines.
Education
Degrees, certifications, and relevant coursework
University of Minnesota - Twin Cities
Bachelor of Arts, Global Studies
Completed a Bachelor of Arts in Global Studies, graduating in 2009.
Rochester Institute of Technology
MicroMasters Certificate, Cybersecurity
Completed a MicroMasters Certificate in Cybersecurity.
HarvardX / edX
Verified Certificate, Leadership / DevOps
Completed verified certificate coursework including Leading in a Remote Environment and DevOps Basics for Everyone.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Justin?
You can contact Justin and 90k+ other talented remote workers on Himalayas.
Message JustinFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
