Open to opportunities

Fatima Grace Bolinkit

@patwanders

Technical Support Specialist with 8+ years troubleshooting DNS, hosting, domains, and email configurations for customer satisfaction.

Philippines

Message

What I'm looking for

I’m looking for a role where I can handle technical support end-to-end—applying structured troubleshooting, resolving DNS/hosting/email issues quickly, and using clear communication to improve customer satisfaction and efficiency in a fast-paced team.

I’m a Technical Support Specialist with 8+ years of combined experience in customer service and technical troubleshooting. I’m known for structured problem-solving, fast issue resolution, and clear communication that improves client satisfaction—especially in high-pressure environments.

In my role supporting DNS management, domain configuration, and web hosting troubleshooting, I configure and resolve email issues across Outlook, Google Workspace, and Titan, while diagnosing hosting, SSL, and connectivity problems using structured troubleshooting. I also document resolutions to streamline workflows and maintain consistent service quality, and I’ve maintained strong service performance through high ticket volumes while preparing reports and following up on customer cases.

Experience

Work history, roles, and key accomplishments

Customer Care Specialist

Newfold Digital

Nov 2022 - Dec 2025 (3 years 1 month)

Supported DNS management, domain configuration, and web hosting troubleshooting, resolving customer issues through structured diagnostics. Configured and troubleshot email problems across Outlook, Google Workspace, and Titan while documenting resolutions to improve service consistency.

DNS management Domain Configuration Outlook Troubleshooting Google Workspace CPanel Root Cause Analysis Technical Documentation

Technical Support Specialist

Newfold Digital

Nov 2022 - Dec 2025 (3 years 1 month)

Supported DNS management, domain configuration, and web hosting troubleshooting by diagnosing root causes, resolving SSL/connectivity issues, and configuring email problems across Outlook, Google Workspace, and Titan while maintaining clear customer communication. Documented resolutions to improve workflow efficiency and service consistency.

DNS management Domain Configuration SSL Google Workspace Root Cause Analysis

Customer Service Advisor

Concentrix Cvg Philippines Inc.

Mar 2018 - Nov 2022 (4 years 8 months)

Handled inbound and outbound customer support inquiries, assisting clients with product concerns and basic troubleshooting. Maintained service quality under high ticket volume and prepared reports while following up on customer cases.

Customer Support Inbound & Outbound Customer Service Troubleshooting Ticket Resolution Service Quality Management Excel reporting Documentation Time Management