Jayeeta bose chowdhury
@jayeetabosechowdhury
Experienced Admission Officer and customer service professional specializing in admissions coordination and banking operations.
GermanyWhat I'm looking for
I’m an experienced Admission Officer with a strong background in customer care, front office support, and banking administration. I’ve supported clients and parents across email, phone, and walk-in channels, translating complex requirements into clear next steps throughout admissions and service workflows.
From converting leads into walk-in visits and coordinating entrance examinations to reviewing applications and supporting final approvals and fee payments, I’m known for organized, responsive follow-through. Earlier, as an Assistant Manager in customer care at Kotak Mahindra Bank, I maintained a reported 90% client retention rate, handled KYC/AML-related documentation checks, and supported a wide range of banking products while using tools like MS Office and Siebel.
Experience
Work history, roles, and key accomplishments
Admission Officer
National Public School
Sep 2024 - Feb 2025 (5 months)
Converted leads into walk-in parent visits through phone follow-ups and enquiry handling. Supported the admissions process by clarifying requirements, coordinating entrance examinations, and assisting with final approvals and initial fee payments.
Admission Officer and Front Office
Whitefield Global School
May 2022 - Aug 2024 (2 years 3 months)
Managed walk-in parent enquiries and provided end-to-end support for admissions requests. Handled parent queries and complaints via email, phone, and in-person support, and reviewed applications to support final admission decisions.
Assistant Manager, Customer Care
Kotak Mahindra Bank
Dec 2012 - Sep 2017 (4 years 9 months)
Provided customer support across email, phone banking, and walk-in service channels, maintaining a 90% client retention rate through issue resolution. Supported loan-related product queries and managed KYC/AML documentation and complaint resolution using Siebel and Microsoft Office tools.
Montessori Teacher
Roots To Wings
Sep 2012 - Dec 2012 (3 months)
Worked as a Montessori teacher. Delivered Montessori instruction and supported student learning as part of the school program.
Accounts Teacher
Central Point School
Jan 2009 - Jan 2011 (2 years)
Started career as an Accounts teacher at Central Point School. Provided accounts education and classroom support as part of the school curriculum.
Education
Degrees, certifications, and relevant coursework
Calcutta University
Master of Commerce (M.Com), Accounts and Finance
Completed a Master of Commerce (M.Com) in Accounts and Finance at Calcutta University in 2009.
Calcutta University
Bachelor of Commerce (Honours), Accounts and Finance
Completed a Bachelor of Commerce (Honours) in Accounts and Finance at Calcutta University in 2006.
Kolkata (ISC)
Higher Secondary (ISC), ISC
Completed Higher Secondary (ISC) in Kolkata in 2003.
Kolkata (ICSE)
Secondary (ICSE), ICSE
Completed Secondary (ICSE) in Kolkata in 2001.
CFA Level I
CFA Level I, Finance
Completed CFA Level 1.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
Skills
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