Open to opportunities

Jayeeta bose chowdhury

@jayeetabosechowdhury

Experienced Admission Officer and customer service professional specializing in admissions coordination and banking operations.

Germany

Message

What I'm looking for

I’m looking for a role where I can lead admissions coordination and customer support end-to-end—handling parent/client queries, improving service workflows, and using my banking operations experience to ensure accurate, timely decisions.

I’m an experienced Admission Officer with a strong background in customer care, front office support, and banking administration. I’ve supported clients and parents across email, phone, and walk-in channels, translating complex requirements into clear next steps throughout admissions and service workflows.

From converting leads into walk-in visits and coordinating entrance examinations to reviewing applications and supporting final approvals and fee payments, I’m known for organized, responsive follow-through. Earlier, as an Assistant Manager in customer care at Kotak Mahindra Bank, I maintained a reported 90% client retention rate, handled KYC/AML-related documentation checks, and supported a wide range of banking products while using tools like MS Office and Siebel.

Experience

Work history, roles, and key accomplishments

Admission Officer

National Public School

Sep 2024 - Feb 2025 (5 months)

Converted leads into walk-in parent visits through phone follow-ups and enquiry handling. Supported the admissions process by clarifying requirements, coordinating entrance examinations, and assisting with final approvals and initial fee payments.

Customer Care Entrance Exam Coordination Application Review Phone Support MS Office

Admission Officer and Front Office

Whitefield Global School

May 2022 - Aug 2024 (2 years 3 months)

Managed walk-in parent enquiries and provided end-to-end support for admissions requests. Handled parent queries and complaints via email, phone, and in-person support, and reviewed applications to support final admission decisions.

Front Office Support Complaint Handling Outlook Microsoft Excel Microsoft Word UDISE+SATS SATs

Assistant Manager, Customer Care

Kotak Mahindra Bank

Dec 2012 - Sep 2017 (4 years 9 months)

Provided customer support across email, phone banking, and walk-in service channels, maintaining a 90% client retention rate through issue resolution. Supported loan-related product queries and managed KYC/AML documentation and complaint resolution using Siebel and Microsoft Office tools.

Customer Service Banking Administration KYC Complaint Resolution Client Retention Outlook Microsoft Excel