Pratik Thakur

Assistant Manager – Retail Banking & Financial Advisory at Axis Bank, managing client portfolios, delivering tailored financial solutions, and driving business growth across retail banking and trade finance. Leveraging data analytics (SQL, Python, Power BI) to enhance decision-making and client engagement in a fast-paced, target-driven banking environment.

Led end-to-end KYC verification and Customer Due Diligence for retail clients, ensuring 100% adherence to RBI guidelines and internal AML frameworks. Reduced KYC onboarding turnaround time by 15% through process documentation improvements, and strengthened SOP-driven customer care controls to improve audit readiness.

Managed personal investment portfolio across equities, mutual funds, and derivatives, achieving consistent annual returns above market average through disciplined research and trading.

Redesigned customer care procedures and led cross-functional execution to reduce process inefficiencies and improve service consistency. Increased customer retention by 25% via structured digital and telephony follow-ups, and cut operational costs by 18% through vendor contract negotiation and procurement streamlining.

Managed daily operations for retail and services business, leading 12+ staff and 25+ vendors; reduced vendor procurement costs by 18% and improved inventory/billing turnaround by 30%.

Oversaw trade finance transactions (LCs, remittances) totaling ₹5+ Cr monthly; reduced issue resolution time by 30% and improved customer satisfaction by 20% through process improvements.

Promoted ICICI student programs and banking products on campus and organized financial awareness campaigns to increase student engagement.

Completed an MBA specializing in Marketing and International Business at Sharda University, focusing on strategic marketing and international business practices.

Completed a Bachelor of Science in General Sciences with a focus on Chemistry at Sharda University.