Guadalupe Ramirez
@guadaluperamirez
Self-motivated, detail-oriented, and customer-friendly individual
What I'm looking for
As a highly motivated and customer-focused individual, I have a proven track record of success in sales, customer service, and technical support. With a strong background in troubleshooting and problem-solving, I excel in fast-paced environments and thrive under pressure. My expertise in sales, negotiation, and communication has allowed me to consistently meet and exceed targets, while my passion for innovation and learning drives me to stay up-to-date on the latest technologies and trends.
Throughout my career, I have developed strong relationships with clients and colleagues alike, leveraging my exceptional interpersonal skills to build trust and rapport. My ability to adapt to new situations and learn quickly has enabled me to excel in a variety of roles, from sales consultant to customer technical support agent.
With a strong foundation in education and office technology, I am confident in my ability to provide superior customer service, troubleshoot complex issues, and drive sales growth. I am a highly competitive, self-starter who is well-organized, disciplined, and goal-oriented, with a proven track record of achieving targets and sales quotas consistently.
Experience
Work history, roles, and key accomplishments
Outbound Caller
Sirius
Oct 2023 - Present (1 year 8 months)
Responsible for making outbound calls to potential customers to promote and sell products. Developed scripts for campaigns and maintained professionalism while adhering to compliance regulations. Contributed ideas for script improvements based on customer feedback.
In Home Daycare Provider
Sunshine Daycare
Sep 2023 - Nov 2023 (2 months)
Managed a daycare, developing age-appropriate activities and maintaining a clean environment. Established communication with parents and implemented individualized learning plans for children with special needs.
Sales Manager
AT&T Authorized Retail
Aug 2020 - Sep 2023 (3 years 1 month)
Provided superior customer service and managed the sales cycle from prospecting to closing deals. Conducted training sessions for the sales team and established strong relationships with key accounts.
Customer Technical Support Agent
Santa Rosa Communications
Nov 2017 - Aug 2020 (2 years 9 months)
Provided technical support to customers via phone and remote access. Documented interactions and collaborated with teams to resolve complex issues, while maintaining up-to-date knowledge of industry trends.
Sales Consultant
Communication Connection
Jan 2010 - Oct 2017 (7 years 9 months)
Engaged with customers to provide product knowledge and ensure a smooth sales process. Balanced cash drawers and organized merchandise while achieving monthly sales goals.
Education
Degrees, certifications, and relevant coursework
Guadalupe hasn't added their education
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