@jaydelvillacin
Customer Service & E-Commerce Specialist at VINZ - VIMAN MANUFACTURING CORP., who built and managed a Shopee store from the ground up.
PhilippinesAt VINZ - VIMAN MANUFACTURING CORP., I handle customer inquiries, complaints, and requests, with a 99% satisfaction rate. I also manage order data, shipment tracking, and customer records in CRM systems.
I built and managed a Shopee store from the ground up, including product listings and pricing. I streamlined order workflows to reduce processing time by 25%, and use Excel reports and SEO data to track performance.
Work history, roles, and key accomplishments
Vinz Viman Manufacturing Corp.
Aug 2023 - Present (3 years 2 months)
Resolved customer inquiries and complaints with a 99% satisfaction rate, managed order processing and tracking, and documented interactions in CRM systems. Built and managed a Shopee store, optimized product listings, and monitored SEO and analytics to drive sales growth.
Degrees, certifications, and relevant coursework
SEO Online Course, SEO
Completed an online course on SEO through ProVA.
WordPress Online Course, WordPress
Completed an online course on WordPress through ProVA.
EF SET C2 English, English
Achieved a C2 level certificate in English from EF SET.
Customer Engagement Fundamentals Course, Customer Engagement
Completed the Customer Engagement Fundamentals course offered by IBM SkillsBuild.
Software and tools used professionally
PhilippinesYou can contact Jaydel and 90k+ other talented remote workers on Himalayas.
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