Open to opportunities

jayashri kuntamukkala

@jayashrikuntamukkala

Message

Expert Atlassian Administrator specializing in JIRA and Confluence.

United States

Message

What I'm looking for

I seek a role that fosters collaboration, innovation, and continuous learning in a dynamic environment.

I am an experienced Atlassian Administrator with a strong background in JIRA and Confluence, dedicated to delivering technical excellence in federal projects. My expertise includes building complex dashboards, automating workflows, and integrating JIRA with other applications to enhance productivity and streamline processes. I have successfully managed JIRA environments supporting over 300 users and led Agile transformation initiatives to improve team collaboration and efficiency.

Throughout my career, I have demonstrated a commitment to continuous improvement by implementing best practices and leveraging Agile methodologies. I have a proven track record of reducing manual processes and enhancing user experience through effective JIRA configurations and customizations. My strong analytical skills and problem-solving abilities enable me to tailor solutions that meet diverse project needs, ensuring alignment with organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Senior Atlassian Administration Solutions Developer & Agile Coach

Current

DHS ECS Tech

Aug 2024 - Present (10 months)

Administered a Jira environment supporting over 300 users across 12 agile teams, performing rolling upgrades and plugin compatibility checks. Built custom JQL filters and automated workflows to reduce manual ticket triaging by 40%. Championed Agile and Lean principles, facilitating ceremonies and implementing SAFe framework practices.

Jira Confluence Agile Methodologies JQL Git Automation Plugin Management Troubleshooting

Sr JIRA Administrator / System Engineer

COLSA

Jan 2021 - Jul 2024 (3 years 6 months)

Maintained Jira instances, configuring schemes, custom fields, and service desk projects. Implemented advanced Jira workflows using Groovy and JavaScript, and integrated Jira with other applications via REST APIs. Performed upgrades, migrations, and performance tuning for Jira Data Center.

Jira Confluence Bitbucket Jira Service Desk Groovy JavaScript REST APIs Agile Kanban

System Engineer / JIRA Administrator

Randstad Technologies

Mar 2018 - Jul 2020 (2 years 4 months)

Gained experience in SDLC, application design, and functional/technical specifications, with a focus on automation and testing network devices using Python and Shell scripting. Utilized AWS services like EC2, VPC, S3, RDS, and CloudFormation, and implemented CI/CD pipelines with Jenkins and GitHub.

AWS Python Shell Scripting Terraform Ansible Jenkins GitHub CI CD Java MySQL

JIRA Administrator

Wells Fargo

Feb 2014 - Jan 2018 (3 years 11 months)

Managed the architecture of a central ticketing and version control environment, migrating existing systems and providing first-level triage. Defined and maintained SLAs, development guidelines, and provided training on Jira usage. Created complex Jira workflows, field configurations, and notification schemes.

Jira Confluence SLA Management Troubleshooting Agile Scrum Python

JIRA Administrator

EPA

Aug 2013 - Jan 2014 (5 months)

Maintained Jira instances, including project creation, cloning, and re-indexing, and managed Confluence spaces and user permissions. Implemented advanced Jira workflows with post functions, conditions, and validators. Administered Atlassian add-ons and integrated Jira with other tools.

Jira Confluence Bitbucket Workflow Automation Plugin Management Reporting SLA Management Troubleshooting

Education

Degrees, certifications, and relevant coursework

North Carolina Central University

Masters, Instructional Technology

Obtained a Master's degree in Instructional Technology. The program focused on the application of technology in educational and training environments.