Open to opportunities

Chantease Taylor

@chanteasetaylor

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Atlassian Administrator specializing in Jira/Confluence governance, automation, and enterprise migrations.

United States

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What I'm looking for

I’m looking to own Jira/Confluence governance end-to-end—driving automation, migrations, and secure access—while building dashboards and reporting that leadership can trust. I want a team where I can translate ambiguity into durable process improvements.

I’m an Atlassian Administrator with 6+ years’ experience designing, optimizing, and securing Jira, Confluence, and related Atlassian suite tools for enterprise environments. I’m known for balancing security best practices with user enablement while supporting 1000+ users in remote and hybrid settings.

I lead workflow automations, large-scale migrations, governance, and cross-platform integrations that streamline processes and boost productivity. From Jira configuration to reporting strategy, I focus on making data usable—building JQL reporting, executive dashboards, and audit validation that teams can rely on.

As a Jira and Confluence Data Center administrator, I’ve owned multi-project administration tasks including user provisioning and access management, workflow and permission schemes, and service account creation for API-based integrations. I also supported platform maintenance, upgrades, and system optimizations, alongside plugin administration (ScriptRunner, Structure, Zephyr, Tempo, etc.) to extend Atlassian functionality.

Across my Systems Administrator roles, I’ve strengthened my approach to reliability, troubleshooting, and security—handling incidents, improving operational efficiency through automation scripts, and maintaining strong documentation. I enjoy translating ambiguous requests into delivered technical solutions, identifying structural gaps in process tooling, and creating order where documentation didn’t exist.

Experience

Work history, roles, and key accomplishments

Current

Jira Service Management SME

Current

Swingtech

Sep 2025 - Present (9 months)

Led the end-to-end design, configuration, and documentation of ITOP onboarding and access workflows in Jira Service Management, including role-based access governance and operational SOPs for audit readiness. Served as a Jira/Confluence Data Center administrator for multi-project enterprise environments, supporting 1000+ users and delivering JQL reporting, dashboards, and secure workflow automatio

Service Management JIRA Data Center Confluence JQL Reporting Workflow Automation ScriptRunner Dashboards

Jira Administrator

ECS

Mar 2025 - Sep 2025 (6 months)

Configured Jira projects including workflows, issue types, screens, and custom fields to match team needs while provisioning users, roles, and permissions. Optimized Jira performance through maintenance and updates, enforced security controls including MFA, and supported stakeholders through cross-functional collaboration and issue troubleshooting.

Jira Administration Workflows Access Control User Provisioning Multi Factor Authentication Performance Optimization Security Hardening

Atlassian Tools SME

Raytheon

Oct 2022 - Mar 2025 (2 years 5 months)

Spearheaded Atlassian tool administration for Jira, Confluence, and Jira Align by optimizing workflows, resolving complex issues, and improving organizational productivity. Evaluated and implemented Atlassian features and plugins, managed permissions/automations/integrations, and produced technical documentation including CyberArk support.

Jira Administration Confluence Jira Align Atlassian Workflow Optimization Automation Plugin Evaluation Technical Writing CyberArk

Systems Administrator

MMTSI Technologies

Sep 2018 - Oct 2022 (4 years 1 month)

Managed and maintained servers, storage, and virtualized environments across client networks, improving onboarding and offboarding efficiency through account provisioning automation scripts. Administered Microsoft Azure and AWS, operated KVM virtualization, supported Office 365 and Windows operations, and handled incident/alert response for infrastructure upgrades and outages.

Systems Administration Microsoft Azure Amazon Web Services (AWS)KVM Active Directory Office 365 DNS VPN Scripting Incident Response

Systems Administrator

Quadrant

Jun 2016 - Sep 2019 (3 years 3 months)

Provided infrastructure support for CAC card issues, profile setups, and software installations, including PIN resets and remediation for corrupted installs. Supported VPN and network connectivity troubleshooting and reinforced security by performing Active Directory account tasks (creation and password resets) and monitoring for unauthorized access attempts using Remedy ticket management.

Active Directory VPN Troubleshooting Network Security Monitoring Windows Administration Mobikey VPN Device Support

Deskside Administrator

The Computer Merchant

Jan 2014 - Mar 2017 (3 years 2 months)

Handled deskside support requests including password resets, relocation assistance, and admin-rights resolution while documenting progress to improve user communication and satisfaction. Performed system updates (BIOS/firmware) and supported disk space management and network interruption troubleshooting, serving as the primary point of contact for client and employee technical issues.

Password Resets system updates Disk Space Management Network Troubleshooting Documentation User Training