Jay Arcales

I am a dedicated healthcare operations specialist with over two years of hands-on experience in patient advocacy, care coordination, and process optimization. I have worked directly on insurance verification, billing procedures, prior authorizations, and strict HIPAA compliance.

As a Subject Matter Expert, I evaluated complex issues, identified operational gaps, and recommended data-driven solutions that improved team efficiency and aligned with regulatory standards. I streamlined referral workflows and insurance requirements to ensure smooth transitions across points of care.

I excel at translating technical healthcare processes into clear, usable training and documentation for cross-functional teams and non-experts. My strengths include patient scheduling, compassionate communication, and maintaining privacy and confidentiality while resolving patient concerns.

I pursue roles where I can continue improving patient experience and operational accuracy, while developing knowledge transfer materials and supporting teams to deliver compliant, efficient healthcare services.