Jeremy Francisco

I am an experienced healthcare insurance professional with three years of expertise in U.S. healthcare insurance, particularly in Medicare Advantage Plans and Commercial Plans. My background in Financial Administration has equipped me with a strong foundation in operations and training, allowing me to drive process improvements and enhance team performance effectively.

Throughout my career, I have demonstrated a commitment to optimizing efficiency and delivering high-quality results. As a Senior Subject Matter Expert at Concentrix, I have successfully identified process gaps, resolved complex policy issues, and collaborated with leadership to implement best practices. My experience in conducting both in-person and virtual training sessions has further honed my communication skills and ability to assist members with billing, benefits, and plan optimization.