At XCARET, I tracked visitor complaints and incidents and participated in projects to improve park safety. I identified risk areas and proposed improvements, with changes that reduced incidents and improved safety and accessibility.
I also served as a liaison and translator between visitors and hospitals, clinics, and government agencies when needed. I prepared statistical reports in Salesforce for the Operations Directorate and attended to incidents requiring medical evaluation.
As Public Relations Concierge – Supervisor at IBEROSTAR PLAYA PARAÍSO MAR & BEACH in 2025, I monitored guest satisfaction feedback and followed up on complaints and requests. I also prepared daily executive reports and managed restaurant reservations through the hotel’s official app.
