Jaunelle Mendez
@jaunellemendez
Motivated professional eager to contribute to organizational success.
What I'm looking for
I am a dedicated professional with a strong work ethic and a passion for learning. My journey began with a high school diploma, followed by specialized training in medical administration and customer support. I have developed a diverse skill set that includes data entry, sales, and marketing, which I have effectively applied in various roles.
In my recent position as a Telecommunications Agent at IQOR, I excelled in managing customer inquiries and complaints, consistently meeting performance indicators. My ability to cultivate relationships and enhance customer trust has been a key factor in my success. Additionally, my experience as a Customer Sales Representative at Zazoke Marketing Ltd. allowed me to hone my sales tactics and inventory management skills, contributing to increased sales and customer satisfaction.
Currently, I am expanding my skills as a seamstress, creating tailored school uniforms and recycling clothing. I am eager to leverage my adaptability and collaborative spirit to contribute to a dynamic team and drive organizational growth.
Experience
Work history, roles, and key accomplishments
Seamstress
Self-employed
Aug 2023 - Mar 2024 (7 months)
Created and tailored school uniforms, completed hemming projects, and recycled clothing, demonstrating creativity and attention to detail in all sewing tasks.
Telecommunications Agent
IQOR
Jan 2023 - Jun 2023 (5 months)
Served as a financial agent for Credit One, managing inbound calls in a high-volume environment. Addressed customer complaints, fraud claims, and inquiries while consistently exceeding key performance indicators for call handling and customer satisfaction.
Customer Sales Representative
Zazoke Marketing Ltd.
Feb 2022 - Aug 2022 (6 months)
Sold food items and supplies to a diverse customer base, cultivating relationships that increased sales. Managed inventory and ensured timely restocking of popular items while assisting the supervisor in improving sales tactics.
Education
Degrees, certifications, and relevant coursework
School of Practical Accounting
Certificate, Phlebotomy
2024 - 2025
Currently enrolled in a program for Phlebotomy Certificate, focusing on skills necessary for blood collection and patient care.
School of Practical Accounting
Diploma, Medical Laboratory Assistant
2023 - 2024
Pursuing a diploma in Medical Laboratory Assistant, enhancing skills in medical intervention and phlebotomy.
SITAL College
Diploma, Medical Administrative Assistant
2016 - 2023
Completed a program focused on Medical Administrative Assistant and Sales and Marketing, gaining skills in administration and customer support.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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