JM
Open to opportunities

Jaunelle Mendez

@jaunellemendez

Motivated professional eager to contribute to organizational success.

Trinidad and Tobago

What I'm looking for

I am looking for a role that allows me to utilize my skills in a supportive environment, with opportunities for growth and development.

I am a dedicated professional with a strong work ethic and a passion for learning. My journey began with a high school diploma, followed by specialized training in medical administration and customer support. I have developed a diverse skill set that includes data entry, sales, and marketing, which I have effectively applied in various roles.

In my recent position as a Telecommunications Agent at IQOR, I excelled in managing customer inquiries and complaints, consistently meeting performance indicators. My ability to cultivate relationships and enhance customer trust has been a key factor in my success. Additionally, my experience as a Customer Sales Representative at Zazoke Marketing Ltd. allowed me to hone my sales tactics and inventory management skills, contributing to increased sales and customer satisfaction.

Currently, I am expanding my skills as a seamstress, creating tailored school uniforms and recycling clothing. I am eager to leverage my adaptability and collaborative spirit to contribute to a dynamic team and drive organizational growth.

Experience

Work history, roles, and key accomplishments

IQ

Telecommunications Agent

IQOR

Jan 2023 - Jun 2023 (5 months)

Served as a financial agent for Credit One, managing inbound calls in a high-volume environment. Addressed customer complaints, fraud claims, and inquiries while consistently exceeding key performance indicators for call handling and customer satisfaction.

ZL

Customer Sales Representative

Zazoke Marketing Ltd.

Feb 2022 - Aug 2022 (6 months)

Sold food items and supplies to a diverse customer base, cultivating relationships that increased sales. Managed inventory and ensured timely restocking of popular items while assisting the supervisor in improving sales tactics.

Education

Degrees, certifications, and relevant coursework

School of Practical Accounting logoSA

School of Practical Accounting

Certificate, Phlebotomy

2024 - 2025

Currently enrolled in a program for Phlebotomy Certificate, focusing on skills necessary for blood collection and patient care.

School of Practical Accounting logoSA

School of Practical Accounting

Diploma, Medical Laboratory Assistant

2023 - 2024

Pursuing a diploma in Medical Laboratory Assistant, enhancing skills in medical intervention and phlebotomy.

SITAL College logoSC

SITAL College

Diploma, Medical Administrative Assistant

2016 - 2023

Completed a program focused on Medical Administrative Assistant and Sales and Marketing, gaining skills in administration and customer support.

Tech stack

Software and tools used professionally

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Jaunelle Mendez - Seamstress - Self-employed | Himalayas