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Jatin Nagar

@jatinnagar1

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Customer Success Manager at Classplus managing B2B onboarding, renewals, and account growth.

India

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At Classplus, I manage B2B accounts through onboarding, adoption, renewal, and expansion. I track account health and renewal pipelines in CRM and Google Sheets, and run retention plans for accounts at risk.

At Ingenium Education, I managed the B2B customer lifecycle from onboarding to retention, including upselling, cross-selling, and resolving escalations. Earlier, I handled client relationships and service reporting at Modern Informatics Pvt. Ltd. and operations reporting for a government-sector project at Myriad Softcorp Pvt. Ltd.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Classplus

Dec 2024 - Present (1 year 10 months)

Managed a portfolio of B2B accounts (educators and coaching institutes) through onboarding, adoption, renewal and expansion. Tracked account health, usage and renewal pipeline in CRM and Google Sheets; flagged at-risk accounts early and ran retention plans.

CRM Google Sheets Account Management Customer Onboarding Retention Upselling Cross Selling SLA Management Escalation Handling

Customer Success Manager

Ingenium Education

Jan 2023 - Dec 2024 (1 year 11 months)

Managed the end-to-end customer lifecycle for B2B clients, from onboarding to retention. Generated revenue through upselling and cross-selling; built retention strategies for key accounts.

Customer Lifecycle Management Upselling Cross Selling Retention Escalation Handling Reporting

Customer Relations Executive

Modern Informatics Pvt. Ltd.

Dec 2021 - Jan 2023 (1 year 1 month)

Handled client relationships and service requests for an IT services firm; tracked tickets and follow-ups to closure. Maintained customer data and prepared regular service reports for management.

Customer Relationship Management Ticket Monitoring Reporting Data maintenance

Operations Executive

Myriad Softcorp Pvt. Ltd.

Nov 2019 - Jul 2021 (1 year 8 months)

Managed manpower, IT operations and daily reporting for a government-sector project (Indian Coast Guard). Acted as client coordinator, ensuring smooth execution of daily operations and timely deliverables.

Manpower Management IT Operations MIS Reporting Client Coordination Daily Reporting