JSJatinder Kumar Sharma
@jatinderkumarsharma
Experienced operations and pricing specialist with 15 years in bids, collections, and contact center leadership.
IndiaWhat I'm looking for
I am an operations-focused professional with 15 years and 2 months of experience across bid pricing, collections, accounts payable, and contact-center leadership. I bridge sales, pricing, operations and management to deliver accurate bids, onboarding and process improvements.
At Ascend Truck Loads I lead bid preparation, award calculation and uploads, CRM and HubSpot onboarding, and accounts payable processes while driving continuous improvement and resolving carrier queries. Previously I managed collections, large outbound sales teams, and service-delivery desks across multiple organizations.
I bring practical technical skills in HubSpot, CRM tools, MS Excel and Google Sheets, strong cross-functional coordination, team leadership and a track record of performance awards and supervisory recognition.
Experience
Work history, roles, and key accomplishments
Bid Process & Pricing Specialist
Ascend Truckloads (I) Pvt Ltd
Feb 2022 - Present (3 years 11 months)
Manage bid preparation and pricing as liaison between Sales, Pricing, Operations and Management; maintained CRM and bid repository, onboarded customers in HubSpot, and led continuous process improvements to streamline award uploads and presentations.
Accounts Payable Specialist
Ascend Truckloads (I) Pvt Ltd
Feb 2022 - Present (3 years 11 months)
Handled accounts payable operations including carrier/factoring bill verification, document uploads, query resolution, escalations and monthly payables reviews to clear payments and reduce backlog.
Collection Manager
Yetinder Mathur Architect
Jun 2021 - Jan 2022 (7 months)
Managed collections activities and liaised with PWD and government offices to clear billings and recover outstanding amounts.
Assistant Manager
Dr.IT Group Mohali
Mar 2020 - May 2021 (1 year 2 months)
Led outbound sales for Paytm lending business, managed a team of 75 associates and 3 team leaders to meet daily sales targets, optimize quality and report performance.
AMCC (Rebel) Team Lead
Teleperformance Mohali
Jul 2018 - Nov 2019 (1 year 4 months)
Led outbound Rebel and driver support operations overseeing ~60 associates, monitored connect rates and quality, managed daily reporting and client interactions to improve performance.
Team Manager
Competent Synergies Pvt Ltd
Jan 2013 - Jul 2018 (5 years 6 months)
Managed Airtel 121 Postpaid operations with responsibility for 90 associates; oversaw SRD and CEET desks, reduced repeat customer issues and drove process improvements to enhance service delivery.
TLManaged nesting batches for Airtel postpaid, trained and audited new hires to improve AHT, FCR and quality scores, and produced performance reports to accelerate onboarding.
Education
Degrees, certifications, and relevant coursework
IUIEC University
Bachelor's Degree, General
Completed undergraduate studies at IEC University, Baddi, graduating in 2018.
CBSE
High School Diploma, Higher Secondary
Completed 10+2 (higher secondary) from CBSE board in Chandigarh in 2009.
Availability
Location
IndiaAuthorized to work in
Job categories
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