PK

Open to opportunities

Phool Kumari

@phoolkumari

I lead collection, customer service, and inventory operations teams to improve performance and service delivery.

What I'm looking for

I'm looking to achieve excellence in operations and customer service, using my experience in team leadership, collections, client management, and inventory coordination.

I've led collection and customer service operations for Teleperformance, Fusion BPO Services, Spark Enterprises, and We-Win’s Paytm Collections process. I manage targets, KPIs, quality audits, attendance, attrition, reporting, client relationships, and team performance improvement plans.

Currently, I manage inventory operations at Quantela Inc., coordinating vendors, purchase orders, stock verification, invoices, and material availability. I bring more than seven years of BPO experience, strong communication skills, and recognition including Best Performance Employee at Quantela.

Experience

Work history, roles, and key accomplishments

QI

Current

Inventory Manager

Current

Quantela Inc.

Apr 2024 - Present (2 years 5 months)

Manage vendor coordination, price negotiation, and purchase orders. Monitor inventory availability and ensure timely delivery and payment processing.

Vendor Management Purchase Order Inventory Management Price Negotiation Invoice Processing

WC

Assistant Manager

We-Win (Paytm Collections)

Mar 2023 - Jan 2024 (10 months)

Achieved collection targets and managed daily reports. Resolved disputes and managed client relationships and team performance.

Collections Client Management Team Management KPI Monitoring Billing

FS

Team Leader

Fusion BPO Services

Mar 2022 - Feb 2023 (11 months)

Tracked target vs achievements and managed team performance. Conducted daily briefings and managed attendance and attrition.

Team Leadership Performance Monitoring Attendance Management Attrition Control Reporting

SE

Team Leader

Spark Enterprises

Oct 2021 - Dec 2022 (1 year 2 months)

Handled telecalling and field teams, reviewed projections, and managed portfolio follow-ups. Tracked quality scores and audits.

Collections Telecalling Field Operations Portfolio Management Quality Assurance

TE

Team Leader

Teleperformance

Jul 2016 - Oct 2020 (4 years 3 months)

Tracked target vs achievements and managed team performance. Conducted daily briefings and managed attendance and attrition.

Team Leadership Performance Monitoring Attendance Management Attrition Control Reporting

Education

Degrees, certifications, and relevant coursework

PU

Panjab University

Bachelor of Arts (Hons), Elective Punjabi

2020 - 2023

Pursued a Bachelor of Arts with Honors in Elective Punjabi from Panjab University, completing the program in May 2023.

Tech stack

Software and tools used professionally

Genesys

Tally

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