Open to opportunities

Jassiah Reyes

@jassiahreyes

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Sales and customer support VA specializing in CRM administration, e-commerce operations, and coordination.

Philippines

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What I'm looking for

I’m looking for a role where I can support sales and customers daily, manage CRM tasks end-to-end, and improve e-commerce and operational processes. I want a team that values clear communication, accountability, and continuous process improvements.

I’m a Sales & Customer Support VA and CRM & Admin Specialist with experience spanning sales, e-commerce, and project coordination. I’m known for driving results by optimizing processes, building client relationships, and staying detail-oriented in dynamic environments.

In my recent e-commerce and front-line roles, I handled high-volume inbound and outbound calls for moving quotes and service information. I supported clients with eCommerce operations, monitored performance using CRM and analytics tools, and optimized product listings using basic on-page SEO to improve search visibility.

I also strengthened operations through accurate lead and follow-up tracking in CRM systems, inventory detail collection, and coordinated bookings. In front office and clinic environments, I supervised daily workflows, managed appointments and follow-ups, and handled confidential records while supporting inventory management, order processing, and sales consultations.

Earlier in my career, I worked in outbound cold calling and appointment setting to generate leads and collect client feedback. As a Project Manager, I led and mentored a team of brand coordinators, oversaw task completion across multiple projects, delivered project reports, and proposed process improvements based on insights.

Experience

Work history, roles, and key accomplishments

E-commerce & Sales Support

Vanity Van Lines

Jan 2023 - Jan 2026 (3 years)

Handled high-volume inbound and outbound calls to support moving quote requests and service information. Supported e-commerce operations, optimized product listings using basic on-page SEO, and managed leads and follow-ups in CRM to coordinate bookings.

Outbound Calling CRM Administration E Commerce Operations On Page SEO Product Listing Optimization Lead Management Booking Coordination Customer Relationship Management

Front Office Administrator

Andotsports & Colourlab

Jan 2022 - Jan 2025 (3 years)

Managed front office operations including client intake, inventory management, order processing, and sales consultations while maintaining confidential records. Supported administrative reporting, inventory monitoring, and cross-department task coordination to improve daily operations.

Inventory Management Order Processing Sales Consultant Confidential Record Handling Scheduling Task Management Customer Support

Project Manager

Big Boss Ecom

Jan 2021 - Jan 2022 (1 year)

Led and mentored a team of brand coordinators, managing multiple projects to ensure deadlines were consistently met. Oversaw task completion, monitored progress, proposed process improvements, and delivered project reports to support strategic, data-driven decisions.

Project Coordination Team Leadership Task Management Progress Monitoring Process Improvement CRM Administration Project Reporting

Clinic Front Office Supervisor

Wellness Moment Aesthetic Hub

Jan 2018 - Jan 2019 (1 year)

Supervised daily clinic operations and front-desk workflows to ensure smooth patient experiences. Managed client inquiries, appointments, follow-ups, and basic communication through phone, email, and in-person coordination.

Front Desk Operations Appointment Setting Client Inquiries Scheduling Customer Service Confidential Record Handling Process Improvement

Outbound Sales Specialist

Alpha Outsourcing

Jan 2018 - Present (8 years 5 months)

Conducted outbound cold calls to generate leads and gather client feedback. Performed appointment setting, follow-ups, and basic lead qualification, while maintaining accurate CRM and call-log records.

Cold Calling Lead Qualification Appointment Setting CRM Administration

Marketing Representative

GADC

Jan 2017 - Present (9 years 5 months)

Coordinated and executed promotional events to drive brand awareness through in-store and field sales campaigns. Managed customer relationships and handled conflict de-escalation to maintain positive outcomes.

Brand Awareness Field Sales Customer Relationship Management De escalation Sales Support Client Communication Campaign Execution