Jasper Nzioka

Manage front desk operations including check-ins/outs, reservations, billing and guest requests while coordinating with departments to maintain accurate room status and high guest satisfaction.

Handled check-ins/outs, managed online and phone reservations, billing and upsold hotel services while maintaining accurate booking and payment records to improve occupancy and revenue.

Provided front desk services during event operations including guest check-ins/outs, inquiries handling, key management and use of Hotelogix to update guest records and prepare daily reports.

Performed front desk and night audit duties, processed bookings via Opera, handled billing and complaints, and produced night audit reports to maintain revenue accuracy and guest satisfaction.

Managed tent reservations, welcomed guests, handled concierge requests and billing, and upsold activities to increase ancillary revenue while liaising with departments to resolve guest issues.

Supported front office, concierge and housekeeping with check-ins/outs, room reservations and guest relations while maintaining confidentiality and a clean, safe reception area.

Completed a Certificate in Front Office Operations with distinction as best student, focusing on front office procedures and guest services.