audrey wambua

I am a hospitality professional with over seven years of experience in luxury resort and high-volume front-office environments, focused on reservations management and guest relations. I deliver accurate booking management, effective upselling, and seamless handling of complex guest requests while maintaining high data accuracy and service standards.

At Ole Sereni Hotel I optimized reservation conversion rates by 18%, processed 120+ weekly reservations with 99% data accuracy, and increased monthly room revenue by around 12% through targeted upselling and rate knowledge. I coordinate across departments to personalize guest experiences, maintain preference databases, and resolve reservation issues quickly to support strong satisfaction scores and returning bookings.

I bring hands-on experience with Opera PMS, Micros POS, channel and payment platforms, and OTA extranets, plus strong cash-handling and switchboard skills. I am seeking a front-office or reservations role where I can apply my operational rigor, guest-centric service, and revenue-focused approach to enhance guest loyalty and business performance.