Susan Mburu
@susanmburu1
Customer-focused front office professional delivering exceptional guest service.
KenyaWhat I'm looking for
I am a motivated and friendly front office and customer care professional with hands-on experience across hotels and educational institutions. I bring strong communication, problem-solving, and multitasking abilities developed through internships and front-desk roles in Nairobi.
My background includes check-ins/check-outs, reservations, multi-line switchboard operation, POS processing, and basic bookkeeping, with proficiency in Opera v5 and My Cloud PMS. I was recognized as Best Industrial Attachment Student at Kenya Utalii College.
I thrive in fast-paced environments, enjoy building client relationships, and consistently resolve guest issues with professionalism and empathy. I am extroverted, a strong team player, and able to prioritize competing tasks effectively.
I hold a Certificate in Front Office Operations from Kenya Utalii College, am a certified first aider, and I am eager to contribute strong service orientation and operational support to a hospitality or customer-facing team.
Experience
Work history, roles, and key accomplishments
Front Office Associate
Saggy Suits Hotel and Spa
Oct 2024 - Jul 2025 (9 months)
Handled check-ins/check-outs, managed reservations and phone bookings, and resolved guest issues while operating POS and supporting front office administrative tasks.
Accounts & Front Desk Assistant
Coulson Girls School
Jun 2023 - Aug 2023 (2 months)
Received visitors, managed front desk communications and store inventory, and assisted with filing, record-keeping and basic bookkeeping.
Front Office Intern
Nairobi Serena Hotel
Jan 2023 - May 2023 (4 months)
Rotated through receptionist, cashier, guest services, telephone operator, reservations and portage roles, gaining hands-on experience in guest handling and hospitality systems.
Front Desk Trainee
Kenya Utalii Hotel
Jan 2022 - Nov 2022 (10 months)
Worked in reception, switchboard, cashiering and porterage as part of internal training, developing core front office and communication skills.
Education
Degrees, certifications, and relevant coursework
Kenya Utalii College
Certificate in Front Office Operations, Front Office Operations
2021 - 2023
Activities and societies: Industrial attachment at Nairobi Serena Hotel; internal training and practical reception/switchboard experience.
Completed a Certificate in Front Office Operations and awarded Best Student in Industrial Attachment.
P.C.E.A Kambala Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2016 - 2021
Completed secondary education and obtained the Kenya Certificate of Secondary Education.
Joyfield Academy
Kenya Certificate of Primary Education, Primary Education
2008 - 2016
Completed primary education and obtained the Kenya Certificate of Primary Education.
Availability
Location
KenyaAuthorized to work in
Social media
Job categories
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